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Description
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Enables the communication and sharing of specialist knowledge and advice between Health and Care Professionals to support better care decisions and professional development. |
The e-Consultations (Professional to Professional) Capability allows Health and Care Professionals to request and receive support from other Health and Care Professionals. This support could relate to the care of a Patient/Service User (e.g. supporting the management of complex conditions or where symptoms do not indicate a clear course of action), the Health or Care Professional's personal development (e.g. mentoring or post-training support) or other issues. e-Consultations (Professional to Professional) provides more efficient communication and allows Professionals working in different health and care settings to obtain timely, specialist support.
The Capability may allow the sharing of relevant documents, images or records, improving the quality of support available. It may also support remote consultations between Health and Care Professionals, including video and online consultations, reducing the need for travel and facilitating communication across multi-disciplinary teams.
The e-Consultations (Professional to Professional) Capability can support a variety of processes within Integrated and Federated care settings such as:
- Obtaining clinical advice or guidance from other Health and Care Professionals including referrals
- Patient/Service User conferences e.g. Health and Care Professionals from primary, secondary and social care services discussing the needs of a Patient/Service User who is due to be discharged from hospital
- Multi-disciplinary team conferences
- Personal development of staff through mentoring, coaching and training
- Supervision of staff
Outcomes
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C29E1 - Health or Care Professional requests supportAs a Health or Care Professional I want to be able to request support from another Health or Care Professional So that I can use the advice or guidance they provide in decision-making to provide the best care to Patients/Service Users or in my own professional development Acceptance criterion 1: Health or Care Professional creates a request for support from another Health or Care ProfessionalGiven that a Health or Care Professional is permitted to request support When they decide to request support from another Health or Care Professional (e.g. relating to advice on a Patient/Service User's condition or their own personal development) Then the request for support is created And they can provide information relating to their request C29E2 - respond to request for support from another Health or Care ProfessionalAs a Health or Care Professional I want to be able to review and respond to a request for support from another Health or Care Professional So that I can respond to their request in the most appropriate way (e.g. provide advice, refer them to other services or sources of information or offer a remote consultation) Acceptance criterion 1: view request for supportGiven that a request for support has been received When the Health or Care Professional decides to review the request Then they can view the request for support And any additional information provided in the request can be viewed (e.g. about the Patient/Service User's condition) Acceptance criterion 2: respond to request for supportGiven that a request for support has been viewed by a Health or Care Professional When the Health or Care Professional decides to respond to the request Then a response can created And the Health or Care Professional can provide additional information in their response (e.g. provide advice or guidance or offer a consultation) |
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C29E3 - link additional information to a request for supportAs a Health or Care Professional I want to be able to share documents, images and extracts of a Patient/Service User's record with another Health or Care Professional So that I can provide additional information that can clarify or assist in the request for support Acceptance criterion 1: Health or Care Professional shares documents, images and extracts of a Patient/Service User's record with another Health or Care ProfessionalGiven that a Health or Care Professional can request support When they decide to request support from another Health or Care Professional Then they can provide additional information relating to the request in the form of documents, images and extracts of a Patient/Service User's record C29E4 - Live Consultation: Health and Care ProfessionalsAs a Health or Care Professional I want to be able to conduct a live consultation with Health or Care Professionals who are in another location So that I can obtain support from the other Health or Care Professional when a face-to-face consultation is not feasible Acceptance criterion 1: Live consultation between Health or Care ProfessionalsGiven that a facility is available to support live consultations When a Health or Care Professional requests a live consultation with one or more Health and Care Professionals Then a live consultation can be conducted between the Health and Care Professionals And information can be shared between participants And the consultation can be recorded C29E5 - link Consultation to Patient/Service User's RecordAs a Health or Care Professional I want to be able to link all elements of a consultations between Health and Care Professionals to a Patient/Service User's record So that I have a complete record of activity relating to the Patient/Service User Acceptance criterion 1: link consultation to Patient/Service User recordGiven the Solution enables the capture of consultations between Health and Care Professionals When a consultation relating to a Patient/Service User occurs between Health and Care Professionals Then the elements of the consultation (e.g. conversation threads, recordings) can be linked to information relating to a Patient/Service User held by the Healthcare Organisation C29E6 - reportsAs a Manager I want to have access to reports relating to e-Consultations So that I can make informed decisions Acceptance criterion 1: report on use of e-ConsultationsGiven that information on the use of the e-Consultations (Professional to Professional) Solution is available And the Manager is permitted to run reports When the Manager wants to report on use of e-Consultations Then a report can be run to create output relating to the use of the e-Consultations (Professional to Professional) Solution |
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Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability: None |
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Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:
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Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding
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