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  • give notice to terminate the Call Off in its entirety. As long as this is after the Initial Term of the contract you simply need to write to them to serve notice and there will be no penalty for doing so. Should you wish to terminate a Call Off during the Initial Term you will generally incur a penalty in accordance with the contract [link to Agreement]. Termination of the Call Off will automatically terminate all associated Service Instances.

  • give notice to terminate a Service Instance. Again, as long as this is after the Initial Term you will not incur a penalty; you should simply contact your contracted Supplier and agree the appropriate variation to the Call Off Order Form.

A practice is ceasing

Acting on behalf of the Call Off Ordering Party you will need to contact the contracted Supplier to agree a variation to the Call Off Order Form that enacts the termination of the provision of the relevant Catalogue Solution(s) for the Service Instance. See above.

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If you wish to merge practices the you will need to contact the contracted Supplier to agree a variation to the Call Off Order Form to reflect the change in Service Instances. Where a Service Instance is ceasing through merger this should not incur a penalty even where the this variation occurs within the Initial Term for that Service Instance.

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If you wish to add a new practice to the Call Off you will need to contact the contracted Supplier to agree a variation to the Call Off Order Form to reflect the commissioning of a new Service Instance. Often in such a scenario you will not have existing information to establish an initial patient number size, in which case simply estimate this based on your best available information, the standard reconciliation processes associated with our invoicing procedure with estalbish establish the correct position at the first available opportunity.

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