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Description
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Enables Citizens to manage their Appointments online. Supports the use of Appointment Slots that have been configured in Appointments in Appointments Management - GP. |
Outcomes
| For a Patient: | The ability to view, book and cancel Appointments online efficiently and in a manner that suits their needs and with easy visibility of future booked Appointments and available Appointment Slots. |
| For General Practice: | The effective management of time, personnel, and resources to ensure Patients have timely access to appropriate medical services. As a result, there will be fewer phone calls/face-to-face transactions with Patients, releasing time for staff to be deployed on other tasks. |
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Epic 1 - manage AppointmentsAs a Patient I want to manage Appointments So that I can manage my Appointments without contacting the Practice Acceptance criterion 1: book AppointmentsGiven the Patient is logged into Citizen Services When they choose to book an Appointment Then the Appointment is booked with the Practice Acceptance criterion 2: view AppointmentsGiven the Patient is logged into Citizen Services When they choose to view the Appointments Then the Appointments are displayed Acceptance criterion 3: cancel AppointmentsGiven the Patient is logged into Citizen Services When they choose to cancel an Appointment Then the Appointment is cancelled with the Practice |
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Epic 2 - manage Appointments by ProxyAs a Proxy I want to manage Appointments for a Patient So that I can manage Appointments for a Patient without contacting the Practice Acceptance criterion 1: book AppointmentsGiven the Proxy is logged into Citizen Services When they choose to book an Appointment Then the Appointment is booked with the Practice Acceptance criterion 2: view AppointmentsGiven the Proxy is logged into Citizen Services When they choose to view the Appointments Then the Appointments are displayed Acceptance criterion 3: cancel AppointmentsGiven the Proxy is logged into Citizen Services When they choose to cancel an Appointment Then the Appointment is cancelled with the Practice |
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Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:
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Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:
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Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding
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