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Page Properties

ID

C29

Version

1.0.

1Framework

2

Type

Capability

Category

Consultations

Status

Effective

Effective Date

 

Contracting Vehicle(s)

Insert excerptGPITF:Full or Partial Capability

GPITF:Full or Partial Capabilitynopaneltrue

Description

Excerpt
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name
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AGdescription

Enables

the communication and sharing of specialist knowledge and advice between Health and Care Professionals to support better care decisions and professional development.The e-Consultations (Professional to Professional) Capability allows Health and

Health or Care Professionals to request and receive support from other Health

and

or Care Professionals.

This support could relate to the care of

Outcomes

For a Patient/Service User

(e.g. supporting the management of complex conditions or where symptoms do not indicate a clear course of action), the Health or Care Professional's personal development (e.g. mentoring or post-training support) or other issues. e-Consultations (Professional to Professional) provides more efficient communication and allows Professionals working in different health and care settings to obtain timely, specialist support. 

The Capability may allow the sharing of relevant documents, images or records, improving the quality of support available. It may also support remote consultations between Health and Care Professionals, including video and online consultations, reducing the need for travel and facilitating communication across multi-disciplinary teams.

The e-Consultations (Professional to Professional) Capability can support a variety of processes within Integrated and Federated care settings such as:

  • Obtaining clinical advice or guidance from other Health and Care Professionals including referrals
  • Patient/Service User conferences e.g. Health and Care Professionals from primary, secondary and social care services discussing the needs of a Patient/Service User who is due to be discharged from hospital
  • Multi-disciplinary team conferences
  • Personal development of staff through mentoring, coaching and training
  • Supervision of staff

Outcomes

Health or Care Professional

:

Experience more timely and informed decisions as the Health or Care Professionals involved in their care have access to specialist support.

For a Health or Care Professional:

Able to request and receive specialist support from other Health or Care Professionals

  • Able to link requests to relevant information such as images or documents to improve the quality of the support
  • Able to use live consultations to obtain direct support without the need for travel
    • Organisation
    • Able to drive more collaborative working practices and to support working across organisational boundaries
    • Able to use video and online consultations to improve efficiency
    • Improved governance and record keeping through the recording of consultations and linking these to Patient/Service User records or other information
    Patient/Service User
    • Experience more timely and informed decisions as Health and Care Professionals involved in their care have access to specialist support
    Panel
    titleColorwhite
    titleBGColor#183152
    titleMUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding
    C29E1 - Health or Care Professional requests support

    .

    For the wider NHS and social care system:

    Able to drive collaborative working practices.

    MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability

    E00530 - manage requests for support from other Health or Care Professionals

    As a Health or Care Professional

    I want

    to be able

    to request support from

    another

    other Health or Care

    Professional

    Professionals

    So that I can

    use the advice or guidance they provide in decision-making to provide the best care to Patients/Service Users or in my own professional development

    receive advice to assist my decision making

    Acceptance criterion 1:

     Health

     create requests for support from other Health or Care Professionals

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional

    creates a request

    selects to create a request for support from

    another Health

    another Health or Care Professional

    Then the Health or Care Professional records information about their request for support

    And the request for support is created

    Given that a

    Acceptance criterion 2: view requests for support made to other Health or Care Professionals

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional selects to view a request for support

    When they decide

    made to

    request support from

    another Health or Care Professional

    (e.g. relating to advice on

    Then the request for support is displayed

    Info

    E00530 - Supporting Information

    • Examples of requests for support from other Health or Care Professionals MAY include, but are not limited to:

      • Information relating to the care of a Patient/Service User

      • Advice on the Health or Care Professional's

    condition or their own

      • personal development

    )

    Then the request for support is created

    And they can provide information relating to their request

    C29E2 - respond to request for support from another Health or Care Professional

      • Guidance on procedures (e.g. making referrals)

      • Multi-disciplinary team conferences

      • The supervision of staff

    E00531 - respond to requests for support from other Health or Care Professionals

    As a Health or Care Professional

    I want to

    be able to review and

    respond to

    a request for

    requests for support from

    another

    other Health or Care

    Professional

    Professionals

    So that I can

    respond

    provide advice to

    their request in the most appropriate way (e.g. provide advice, refer them to other services or sources of information or offer a remote consultation)

    assist their decision making

    Acceptance criterion 1: view

    request

    requests for support

    Given that a request for support has been received

    from other Health or Care Professionals

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional

    decides to review the requestThen they can view the

    selects to view a request for support

    And any additional information provided in the request can be viewed (e.g. about the Patient/Service User's condition)

    from another Health or Care Professional

    Then the request for support is displayed

    Acceptance criterion 2: respond to

    request

    requests for support

    Given that a request for support has been viewed by a Health

    from other Health or Care Professionals

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional

    decides

    selects to respond to

    the request

    Then a response can created

    And the

    a request for support from another Health or Care Professional

    Then the Health or Care Professional

    can provide additional

    records information in their response

    (e.g. provide advice or guidance or offer a consultation) Panel
    titleColorwhite
    titleBGColor#375D81
    titleMAY Epics - All May Epics and Acceptance Criteria will be evaluated during the Capability Assessment Stage of On-boarding. However, these Epics are not mandatory and will not be used as part of the overall assessment of whether the Capability is fully met. Any May Epics that are assessed as met will be available to buyers via the Buying Catalogue.
    C29E3 - link additional information to a request

    And the response is created

    Acceptance criterion 3: view responses to requests for support from other Health or Care Professionals

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional selects to view a response to a request for support from another Health or Care Professional

    Then the response is displayed

    MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Contracting Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

    E00532 - include electronic files with requests for support

    As a Health or Care Professional

    I want to

    be able to share documents, images and extracts of a Patient/Service User's record with another Health or Care Professional

    include electronic files with requests for support

    So that I can provide additional information

    that can clarify or assist in the request

    in requests for support

    Acceptance criterion 1:

     Health or Care Professional shares documents, images and extracts of a Patient/Service User's record with another Health or Care Professional

    Given that a Health or Care Professional can request support

    When they decide to request support from another Health or Care Professional

    Then they can provide additional information relating to the request in the form of documents, images and extracts of a Patient/Service User's record

    C29E4 - Live Consultation: Health and

     include electronic files with requests for support

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional selects to include an electronic file with a request for support

    Then the electronic file is included in the request for support

    Acceptance criterion 2: view electronic files in requests for support

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional selects to view an electronic file in a request for support

    Then the electronic file is displayed

    Info

    E00532 - Supporting Information

    • Examples of electronic file formats MAY include, but are not limited to:

      • .JPEG

      • .PNG

      • .DOCX

      • .PDF

      • .MP4

    E00609 - conduct a Video Consultation with Health or Care Professionals

    As a Health or Care Professional

    I want

    to be able to conduct a live consultation

    to conduct a Video Consultation with Health or Care Professionals

    who are in another location

    So that I can obtain support from

    the other

    Health or Care

    Professional

    Professionals when a face-to-face consultation is not

    feasible  

    feasible

    Acceptance criterion 1:

     Live consultation between

    conduct a Video Consultation with Health or Care Professionals

    Given the Health or Care Professional is permitted to conduct Video Consultations

    When the Health or Care Professional selects to conduct a Video Consultation with a Health or Care Professional

    Then the Video Consultation is conducted with the Health or Care Professional

    E00648 - record Video Consultations with Health or Care Professionals

    As a Health or Care Professional

    I want to record Video Consultations with other Health or Care Professionals

    So that

    a facility is available to support live consultations

    When a Health or Care Professional requests a live consultation with one or more Health and Care Professionals

    Then a live consultation can be conducted between the Health and Care Professionals

    And information can be shared between participants

    And the consultation can be recorded

    C29E5 - link Consultation to Patient/Service User's Record

    I have recordings of the Video Consultations to refer back to

    Acceptance criterion 1: Health or Care Professional starts recording a Video Consultation

    Given the Health or Care Professional is conducting a Video Consultation with another Health or Care Professional

    When the Health or Care Professional selects to record the Video Consultation

    Then the Video Consultation is recorded

    And all participants are notified that the Video Consultation is being recorded

    Acceptance criterion 2: Health or Care Professional stops recording a Video Consultation

    Given the Health or Care Professional is conducting a Video Consultation with another Health or Care Professional

    And the Video Consultation is being recorded

    When the Health or Care Professional selects to stop recording the Video Consultation with the Health or Care Professional

    Then the recording is stopped

    And all participants are notified that the Video Consultation recording has stopped

    Acceptance criterion 3: Health or Care Professional views the recording of a Video Consultation

    Given the Health or Care Professional has ended a Video Consultation with another Health or Care Professional

    And the Video Consultation has been recorded

    When the Health or Care Professional selects to view the recording of the Video Consultation

    Then the recording is displayed

    E00535 - record requests for support to Patient/Service Users Electronic Patient Records (EPRs)

    As a Health or Care Professional

    I want

    to be able to link all elements of a consultations between Health and Care Professionals to a Patient/Service User's record

    to record requests for support to Patient/Service Users Electronic Patient Records (EPRs)

    So that I have a complete record of activity relating to

    the Patient

    Patient/Service

    User 

    Users

    Acceptance criterion 1:

    link consultation

    record requests for support to Patient/Service

    User record

    Given the Solution enables the capture of consultations between Health and Care Professionals

    When a consultation relating

    Users Electronic Patient Records (EPRs)

    Given the Health or Care Professional is permitted to manage requests for support

    When the Health or Care Professional selects to record a request for support to a Patient/Service

    User occurs between Health and Care Professionals

    Then the elements of the consultation (e.g. conversation threads, recordings) can be linked to information relating to a Patient/Service User held by the Healthcare Organisation

    C29E6 - reports

    As a Manager

    I want to have access to reports relating to e-Consultations

    So that I can make informed decisions

    Acceptance criterion 1: report on use of e-Consultations

    Given that information on the use of the e-Consultations (Professional to Professional) Solution is available

    And the Manager is permitted to run reports

    When the Manager wants to report on use of e-Consultations

    Then a report can be run to create output relating to the use of the e-Consultations (Professional to Professional) Solution

    Panel
    titleBGColor#ABC8E2
    borderStylesolid
    titleCapability Specific Standards

    Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:

    None

    Panel
    titleBGColor#C4D7ED
    borderStylesolid
    titleOther Applicable Standards

    Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:

    PaneltitleBGColor#E1E6FAborderStylesolidtitle

    User’s Electronic Patient Record (EPR)

    Then the request for support is recorded to the Patient/Service User’s Electronic Patient Record (EPR)

    E00536 - view Advice and Guidance reports

    As a Health or Care Professional

    I want to view Advice and Guidance reports

    So that I can view Advice and Guidance reports

    Acceptance criterion 1: view Advice and Guidance reports

    Given the Health or Care Professional is permitted to view Advice and Guidance reports

    When the Health or Care Professional selects to view an Advice and Guidance report

    Then the report results are displayed

    Roadmap

    Items on the Roadmap which impact or relate to this Capability

    Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding

    Page Properties Report
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    headingsStandards and Capabilities, Status, Effective Date, Description, Change Type, Change Route
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