For a Patient:

Able to make clinical/non clinical requests to a Healthcare Organisation.

For a Patient Representative:

Able to make clinical/non clinical requests to a Healthcare Organisation on behalf of a Patient.

For Primary Care:

To help reduce the administrative burden on Healthcare professionals by freeing up time to focus on providing patient care.

For the wider NHS and social care system:

Improve efficiency and communication between Patient and Healthcare Organisation by providing an additional mode of communication alongside traditional methods such as the telephone and walk ins.

MUST Epics - Describes the minimum functionality required to deliver a Capability.

As a Patient

I want to create an Online Patient Request

So that I can submit an Online Patient Request to a Healthcare Organisation

Given the Patient has accessed the Online Patient Request Solution

When the Patient selects to create an Online Patient Request with the Healthcare Organisation

Then the Patient's demographic and contact details are recorded

And the Online Patient Request is created

As a Patient Representative

I want to create an Online Patient Request on behalf of a Patient

So that I can submit an Online Patient Request on behalf of a Patient to a Healthcare Organisation

Given the Patient Representative has accessed the Online Patient Request Solution

When the Patient Representative selects to create an Online Patient Request on behalf of a Patient

Then the Patient Representative’s name and contact details are recorded

And the Patient’s demographic and contact details are recorded

And the Online Patient Request is created

As a Patient/Patient Representative

I want to access the Online Patient Request Solution from the NHS App

So that I can access the Online Patient Request Solution while using the NHS App without reauthenticating

Given the Patient/Patient Representative has accessed the NHS App

When the Patient/Patient Representative selects to access the Online Patient Request Solution while using the NHS App

Then the Patient/Patient Representative is pre-authenticated via the NHS App

And the Online Patient Request Solution is accessed

As a Health or Care Professional

I want to verify a Patient’s demographic details recorded by a Patient Representative are correct using the Personal Demographics Service (PDS)

So that the Patient’s demographic details are accurate

Given the Patient Representative has accessed the Online Patient Request Solution

When the Patient Representative selects to create an Online Patient Request on behalf of a Patient

And the Patient Representative has recorded the Patient’s demographic details

Then the Patient’s demographic details are verified using the Personal Demographics Service (PDS)

As a Health or Care Professional

I want an automated response to be provided to Online Patient Requests created by a Patient/Patient Representative

So that the Patient/Patient Representative receives confirmation that their Online Patient Request has been created

Given the Health or Care Professional is permitted to configure the automated response to Online Patient Requests

When the Health or Care Professional selects to configure the automated response to Online Patient Requests

Then the automated response is configured

Given an automated response to Online Patient Requests has been configured

When the Patient/Patient Representative creates an Online Patient Request

Then the automated response is provided to the Patient/Patient Representative

As a Health or Care Professional

I want to enable/disable the ability to create Online Patient Requests

So that I can configure when my Healthcare Organisation will receive Online Patient Requests

Given the Health or Care Professional is permitted to configure Online Patient Requests

When the Health or Care Professional selects to enable Online Patient Requests

Then Online Patient Requests are enabled

Given the Health or Care Professional is permitted to configure Online Patient Requests

When the Health or Care Professional selects to disable Online Patient Requests

Then Online Patient Requests are disabled

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research.

As a Patient/Patient Representative

I want access the Online Patient Request Solution without being authenticated

So that I can access the Online Patient Request Solution without authentication

Given the Patient/Patient Representative has not been authenticated

When the Patient/Patient Representative selects to access the Online Patient Request Solution

Then the Online Patient Request Solution is accessed

As a Patient/Patient Representative

I want to request Repeat Prescriptions

So that I can request a Repeat Prescription at a time and in a way that is convenient for me

Given the Patient/Patient Representative is permitted to request Repeat Prescriptions

When the Patient/Patient Representative selects to submit a Repeat Prescription request

Then the required information is recorded

And the request for the Repeat Prescription is submitted

As a Patient/Patient Representative

I want to request test results

So that I can receive the results of the tests

Given the Patient/Patient Representative is permitted to request test results

When the Patient/Patient Representative selects to request a test result

Then the required information is recorded

And the request for test results is submitted

As a Patient/Patient Representative

I want to request a fit note

So that I have evidence of the advice I have been given by my Healthcare Organisation

Given a Patient/Patient Representative is permitted to request fit note

When the Patient/Patient Representative selects to request a fit note

And the Patient/Patient Representative indicates that the Patient is going to be sick for less than 7 days

Then the Patient/Patient Representative is signposted for self-certification

Given a Patient/Patient Representative is permitted to request fit notes

When the Patient/Patient Representative selects to request a fit note

And the Patient/Patient Representative indicates that the Patient is going to be sick for more than 7 days

Then the Patient’s condition requiring a fit note is recorded

And the reason for the fit note is recorded

And the estimated duration of the fit note is recorded

And the request for a fit note is submitted

As a Patient/Patient Representative

I want to submit a Health Review form

So that a Health or Care Professional can evaluate the Health Review information and advise on potential health problems

Given a Patient/Patient Representative is permitted to submit Health Review forms

When the Patient/Patient Representative selects to submit a Health Review form

Then the required information is recorded

And the Health Review form is submitted

And the Health or Care Professional can view the Health Review form information

As a Patient/Patient Representative

I want to request demographic & contact details held by the Healthcare Organisation are updated

So that the demographic & contact details are up to date

Given a Patient/Patient Representative is permitted to request an update to the Patient’s demographic details

When the Patient/Patient Representative selects to request to update the Patient’s name

Then the required information is recorded

And the request to update the Patient’s name is submitted

Given a Patient/Patient Representative is permitted to request an update to the Patient’s demographic details

When the Patient/Patient Representative selects to request to update the Patient’s address

Then the required information is recorded

And the request to update the Patient’s address is submitted

Given a Patient/Patient Representative is permitted to request an update to the Patient’s contact details

When the Patient/Patient Representative selects to request to update the Patient’s contact details

Then the required information is recorded

And the request to update the Patient’s contact details is submitted

As a Patient/Patient Representative

I want to message my Healthcare Organisation

So that I can submit a query

Given a Patient/Patient Representative is permitted to message their Healthcare Organisation

When the Patient/Patient Representative selects to message their Healthcare Organisation

And the Patient/Patient Representative has confirmed their message is not a clinical enquiry or are not in need of emergency services

Then the message is submitted

As a Health or Care Professional

I want to respond to an Online Patient Request created by Patient/Patient Representative

So that I can respond to the Online Patient Request

Given the Health or Care Professional is permitted to view Online Patient Requests

When the Health or Care Professional selects to view the Online Patient Request

Then the Online Patient Request is displayed

And all information recorded by the Patient/Patient Representative for the Online Patient Request is displayed

Given the Health or Care Professional is permitted to respond to Online Patient Requests

And the Patient’s demographic details have been verified

When the Health or Care Professional selects to create a response to an Online Patient Request

Then the response is created

And the Patient/Patient Representative can view the response

As a Health or Care Professional

I want to configure Health Review forms

So that Health Review forms can be configured

Given the Health or Care Professionals is permitted to configure Heath Review forms

When the Health or Care Professional selects to configure a Heath Review form

Then the Heath Review form is configured

As a Health or Care Professional

I want to be able to request for Patients to submit a Health Review form

So that I can assess any potential health problems

Given the Health or Care Professional is permitted to request for a Patient to submit a Heath Review form

When the Health or Care Professional selects to request for a Patient to submit a Health Review form

Then the request for a Patient to submit a Health Review form is created

As a Health or Care Professional

I want to configure Online Patient Request forms

So that Online Patient Request forms can be configured

Given the Health or Care Professional is permitted to configure Online Patient Request forms

When the Health or Care Professional selects to configure an Online Patient Request form

Then the Online Patient Request form is configured

As a Health or Care Professional

I want to configure Surveys

So that Surveys can be configured

Given the Health or Care Professional is permitted to configure Surveys

When the Health or Care Professional selects to configure a Survey

Then the Survey is configured

As a Health or Care Professional

I want to request Patients/Patient Representatives to complete Surveys