Recommended Best Practices
Standards & Good Practice Guides
The following links are provided to help suppliers best understand the current best practices throughout the IT industry when provisioning, deploying and operating their infrastructure and services.
None of the below links and documents will be used for any assurance activities unless otherwise stated in other documentation.
National Standards
For health and social care Standard on information and communication support needs see - Accessible Information ISN
For information Standard implemented through EPaCCS see - Palliative Care Co-ordination: Core Content ISN
General Standards Documentation
International Organization for Standardization - https://www.iso.org/home.html
The British Standards Institution - https://www.bsigroup.com/
Government Digital Service (GDS)
https://www.gov.uk/service-toolkit
https://www.digitalmarketplace.service.gov.uk/
https://www.gov.uk/service-manual/service-standard
Infrastructure
The Uptime Institute - https://uptimeinstitute.com/
Telecommunications Industry Association - http://www.tia-942.org/
NHS Digital - Internet First Policy
Green IT
Greening government ICT strategy - https://www.gov.uk/government/publications/greening-government-ict-strategy
Waste Electrical and Electronic Equipment recycling (WEEE) - http://www.hse.gov.uk/waste/waste-electrical.htm
Usability
Design and build digital services for the NHS - https://service-manual.nhs.uk/
ISO 9241-210:2010 Human-centred design for interactive systems - https://www.iso.org/standard/52075.html
W3C Web Content Accessibility Guidelines (WCAG) - https://www.w3.org/WAI/standards-guidelines/wcag/ and https://www.w3.org/WAI/intro/usable
EU accessibility directive - https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv:OJ.L_.2016.327.01.0001.01.ENG&toc=OJ:L:2016:327:TOC
Security
The National Cyber Security Centre - https://www.ncsc.gov.uk/
Centre for Protection of National Infrastructure - https://www.cpni.gov.uk/
Document Formats
ISO/IEC JTC 1/SC 34 Document description and processing languages - https://www.iso.org/committee/45374.html
OpenDocument Format - http://opendocumentformat.org/
GDS Content design: planning, writing and managing content - https://www.gov.uk/guidance/content-design/planning-content#open-formats
GDS Open Document Format in government: an update - https://gdstechnology.blog.gov.uk/2018/04/27/open-document-format-in-government-an-update/
Proxy Verification and Authentication
Good Practice Guidance on Identity Verification - https://www.england.nhs.uk/wp-content/uploads/2015/03/identity-verification.pdf
Proxy Access - https://www.rcgp.org.uk/-/media/4D359C85F1DD4BB1AEC8E32698AB6A1D.ashx
Identity Verification and Authentication - https://digital.nhs.uk/data-and-information/information-standards/information-standards-and-data-collections-including-extractions/publications-and-notifications/standards-and-collections/dcb3051-identity-verification-and-authentication-standard-for-digital-health-and-care-services