For a Health or Care Organisation:

Ability to manage communications via a central service, reducing administrative burden and costs, as well as informing recipients.

E00367 - create communications

As a Health or Care Professional

I want to create communications

So that I can communicate with recipients

Acceptance criterion 1: create a communication

Given the Health or Care Professional is permitted to create communications

When the Health or Care Professional selects to create a communication

Then the communication is created

E00368 - manage communications to Patients/Service Users

As a Health or Care Professional

I want to manage communications to Patients/Service Users

So that I can communicate with Patients/Service Users

Acceptance criterion 1: record consent for a specific communication channel

Given the Health or Care Professional is permitted to manage communications to Patients/Service Users

When the Health or Care Professional selects to record that the Patient/Service User has consented to receive communication via a particular channel

Then the consent is recorded

Acceptance criterion 2: record dissent for a specific communication channel

Given the Health or Care Professional is permitted to manage communications to Patients/Service Users

When the Health or Care Professional selects to record that the Patient/Service User has dissented to receive communication via a particular channel

Then the dissent is recorded

Acceptance criterion 3: view consent record for a specific communication channel

Given the Patient/Service User has an existing consent record for a specific communication channel

When the Health or Care Professional selects to view the consent record

Then the Patient/Service User’s consent record is displayed

Acceptance criterion 4: create a communication to a Patient/Service User

Given the Health or Care Professional is permitted to manage communications to Patients/Service Users

When the Health or Care Professional selects to create a communication to a Patient/Service User

Then the communication is created

Acceptance criterion 5: record a communication to a Patient/Service User’s record

Given the Health or Care Professional has created a communication to a Patient/Service User

When the communication to a Patient/Service User is created

Then the communication is recorded to the Patient/Service User’s record

E00369 - create communications to Health or Care Professionals

As a Health or Care Professional

I want to create communications to Health or Care Professionals

So that I can communicate with Health or Care Professionals

Acceptance criterion 1: create a communication to a Health or Care Professional

Given the Health or Care Professional is permitted to create communications to Health or Care Professionals

When the Health or Care Professional selects to create a communication to a Health or Care Professional

Then the communication is created

E00370 - create communications to external organisations

As a Health or Care Professional

I want to create communications to external organisations

So that I can communicate with external organisations

Acceptance criterion 1: create a communication to an external organisation

Given the Health or Care Professional is permitted to create communications to external organisations

When the Health or Care Professional selects to create a communication to an external organisation

Then the communication is created

E00371 - create communications to a group of recipients

As a Health or Care Professional

I want to create communications to groups of recipients

So that all recipients receive the same communication

Acceptance criterion 1: create a communication to a group of recipients

Given the Health or Care Professional is permitted to communicate with groups of recipients

When the Health or Care Professional selects to create a communication for multiple recipients

Then the communication is created for all recipients

E00372 - record communication preferences for Patients/Service Users

As a Health or Care Professional

I want to record the communication preferences of Patients/Service Users

So that communications are delivered to the Patient/Service User by their preferred communication channel

Acceptance criterion 1: record preference to receive communication via a specific channel

Given the Patient/Service User prefers to receive communications via a specific channel

When the Health or Care Professional selects to record the preference

Then the preference is recorded

E00373 - email communications

As a Health or Care Professional

I want to send communications by email

So that communications can be received by email

Acceptance criterion 1: send a communication by email

Given the Health or Care Professional is permitted to send communications by email

When the Health or Care Professional selects to send a communication by email

Then the communication is sent by email

E00374 - SMS message communications

As a Health or Care Professional

I want to send communications by SMS message

So that communications can be received by SMS message

Acceptance criterion 1: send a communication by SMS message

Given the Health or Care Professional is permitted to send communications by SMS message

When the Health or Care Professional selects to send a communication by SMS message

Then the communication is sent by SMS message

E00375 - letter communications

As a Health or Care Professional

I want to create communications by letter

So that communications can be received by letter

Acceptance criterion 1: create a letter communication

Given the Health or Care Professional is permitted to create letter communications

When the Health or Care Professional selects to create a letter communication

Then the letter communication is created

E00376 - manage communication templates

As a Health or Care Professional

I want to manage communication templates

So that communications can be created based on a template

Acceptance criterion 1: create communication template

Given the Health or Care Professional is permitted to manage communication templates

When the Health or Care Professional selects to create a communication template

Then the template is created

Acceptance criterion 2: view communication template

Given the Health or Care Professional is permitted to manage communication templates

When the Health or Care Professional selects to view a communication template

Then the template is displayed

Acceptance criterion 3: amend communication template

Given the Health or Care Professional is permitted to manage communication templates

When the Health or Care Professional selects to amend a communication template

Then the template is amended

Acceptance criterion 4: delete communication template

Given the Health or Care Professional is permitted to manage communication templates

When the Health or Care Professional selects to delete a communication template

Then the template is deleted

E00377 - create communications to Patients/Service Users from communication templates

As a Health or Care Professional

I want to create communications to Patients/Service Users using communication templates

So that I can send standardised communications

Acceptance criterion 1: create a communication to a Patient/Service User from a template

Given the Health or Care Professional is permitted to create communications to Patients/Service Users from templates

When the Health or Care Professional selects to create a communication from a template

Then the communication is created

E00378 - manage automated communications

As a Health or Care Professional

I want to manage automated communications

So that automated communications can be managed

Acceptance criterion 1: create an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to create an automated communication

Then the automated communication is created

Acceptance criterion 2: amend an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to amend an automated communication

Then the automated communication is amended

Acceptance criterion 3: disable an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to disable an automated communication

Then the automated communication is disabled

Acceptance criterion 4: enable an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to enable an automated communication

Then the automated communication is enabled

E00379 - manage incoming communications

As a Health or Care Professional

I want to manage incoming communications

So that incoming communications can be managed

Acceptance criterion 1: manage incoming communications

Given incoming communications are permitted by the Health or Care Organisation

When an incoming communication is received

Then the communication is managed

E00380 - view communication reports

As a Health or Care Professional

I want to view communication reports

So that reports on communication activity can be viewed

Acceptance criterion 1: view communication report

Given the Health or Care Professional is permitted to view communication reports

When the Health or Care Professional selects to view a communication report

Then the communication report is displayed