For a Patient:

Enables the Patient to check in for their Appointment without the need to speak to a Health or Care Professional.

For Health or Care Organisations:

Enables Health or Care Organisations to optimise staff capacity by reducing the need for manual Patient check in.

MUST Epics - Describes the minimum functionality required to deliver a Capability. Catalogue Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability.

E00716 - Patient checks in for an Appointment using self-service

As a Patient

I want to use self-service to check in for my Appointment

So that I can check in for my Appointment without contacting a Health or Care Professional

Acceptance criterion 1: Patient checks in for an Appointment using self-service

Given the Patient self-service check-in for Appointments is enabled

When the Patient selects to check in for an Appointment

And the Patient is matched to an Appointment

Then the Patient is recorded as checked in

And the Patient is notified they have checked in

Acceptance criterion 2: Patient is not matched to an Appointment at self-service

Given the Patient self-service check-in for Appointments is enabled

When the Patient selects to check in for an Appointment

And the Patient is not matched to an Appointment

Then the Patient is not recorded as checked in

And the Patient is notified they have not checked in

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Contracting Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

E00717 - notify Health or Care Professional when Patients using self-service have checked in Appointments

As a Health or Care Professional

I want to be notified when Patients successfully check in for Appointments using self-service

So that I am notified that Patients have checked in for their Appointment

Acceptance criterion 1: notify Health or Care Professional when Patients using self-service have checked in for Appointments

Given the Patient self-service check-in for Appointments is enabled

When the Patient checks in for an Appointment

Then the Health or Care Professional is notified that the Patient has checked in for their Appointment

E00719 - configure messages displayed to Patients at self-service Appointment check-in

As a Health or Care Professional

I want to configure messages displayed to Patients when they use self-service Appointment check-in

So that I can configure the messages displayed to Patients when they check in for Appointments

Acceptance criterion 1: configure messages to be displayed to Patients at self-service Appointment check-in

Given the Health or Care Professional is permitted to configure messages displayed to Patients at self-service Appointment check-in

When the Health or Care Professional selects to configure messages displayed to Patients at self-service Appointment check-in

Then the message is configured

Acceptance criterion 2: display message to Patients at self-service Appointment check-in

Given the Patient self-service check-in for Appointments is enabled

When the Patient selects to check in for an Appointment

Then the message is displayed

E00720 - configure rules for displaying messages to Patients at self-service Appointment check-in

As a Health or Care Professional

I want to configure rules for displaying messages to Patients at self-service Appointment check-in

So that messages can be displayed to Patients based on their Electronic Patient Record (EPR) data

Acceptance criterion 1: configure rules for displaying messages to Patients at self-service Appointment check-in

Given the Health or Care Professional is permitted to configure rules for displaying messages to Patients at self-service Appointment check-in

When the Health or Care Professional selects to configure a rule for displaying messages to Patients at self-service Appointment check-in

Then the rule is configured

E00721 - display pseudonym for checked in Patients in an Appointment queue

As a Patient

I want my pseudonym to be displayed in an Appointment queue

So that my personal identity remains confidential while still allowing me to recognise my place in the Appointment queue

Acceptance criterion 1: assign pseudonyms to Patients at self-service Appointment check-in

Given the Patient self-service check-in for Appointments is enabled

When the Patient selects to check in for an Appointment

And the Patient selects to assign themselves a pseudonym

Then the Patient is assigned a pseudonym

And the pseudonym is displayed to the Patient

And the Patient is recorded as checked in

Acceptance criterion 2: display Patient’s pseudonyms in an Appointment queue

Given the Patient has been assigned a pseudonym

When the Patient has checked in for an Appointment

Then the Patient’s pseudonym is displayed in an Appointment queue

And the Patient’s name is not displayed

E00722 - Patient checks in for an Appointment via personal device

As a Patient

I want to use self-service check-in for my Appointment using my personal device

So that I can check in for my Appointment without contacting a Health or Care Professional

Acceptance criterion 1: Patient checks in for an Appointment via personal device

Given the Patient self-service check-in for Appointments is enabled

When the Patient selects to check in for an Appointment from their personal device

And the Patient is matched to an Appointment

Then the Patient is recorded as checked in

And the Patient is notified they have checked in

Acceptance criterion 2: Patient is not matched to an Appointment via personal device check-in

Given the Patient self-service check-in for Appointments is enabled

When the Patient selects to check in for an Appointment from their personal device

And the Patient is not matched to an Appointment

Then the Patient is not recorded as checked in

And the Patient is notified they have not checked in

E00723 - notify checked in Patients to proceed to their Appointments

As a Health or Care Professional

I want to notify checked in Patients to proceed to their Appointments

So that Patients can attend their Appointments

Acceptance criterion 1: notify checked in Patients to proceed to their Appointments

Given the Health or Care Professional is permitted to notify checked in Patients

When the Health or Care Professional selects to notify a Patient to proceed to their Appointment

Then the Patient is notified

And the notification includes the location of the Appointment

E00724 - configure rules for self-service Appointment check-in

As a Health or Care Professional

I want to configure rules for self-service Appointment check-in

So that I can set rules for how self-service Appointment check-in is managed

Acceptance criterion 1: configure rules for self-service Appointment check-in

Given the Health or Care Professional is permitted to configure rules for self-service Appointment check-in

When the Health or Care Professional selects to configure a rule for self-service Appointment check-in

Then the rule is configured

E00725 - view self-service Appointment check-in reports

As a Health or Care Professional

I want to view reports on self-service Appointment check-in

So that I can see self-service Appointment check-in activity

Acceptance criterion 1: view self-service Appointment check-in reports

Given the Health or Care Professional is permitted to view self-service Appointment check-in reports

When the Health or Care Professional selects to view a self-service Appointment check-in report

Then the report results are displayed