All

GP-NFQ-U-3

Supported browser versions

Which browsers are supported and what are the minimum and recommended versions?

How do you approach the deprecation and uplift of browser versions?

Provide a list of the browser names and versions that the Solution supports (including your lifecycle/deprecation support approach).

For deprecation/upgrade, provide details of how the end user is made aware.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-U-6

UI Standards

What user interface standards does the Solution meet? Are you following ISO 9241-210:2010 - the ‘six principles for human centred design'? 

Provide declaration and any supporting documented evidence and rationale.

Provide details of what was considered while designing the UI.

Demonstrate systematic approach and rationale of how evidence is derived.

• DFOCVC

GP-NFQ-U-7

Supported devices

What devices are supported by the Solution that can be used and accessed by end users?

Provide type of devices supported, compatible with the Solution (including how these facilitate security/secure access in line with The Authority’s authentication/authorisation policies) and any supporting documented evidence and rationale.

Demonstrate that the Solution is securely accessed and used by end users on supported devices through authentication and authorisation mechanisms in line with The Authority’s policies.

• DFOCVC

GP-NFQ-U-8

Client Access Mechanism (Accessibility)

Describe how the Solution is accessed by/available to the end user?

Provide any supporting documents and information on the mechanism to securely access the Solution including how to access the Solution in the event of unexpected connection or other interruption and how availability of the event is managed by the Solution.

For data or file sharing and uploading provide information on the file formats supported by the Solution.

Demonstrate that the Solution is securely accessed by the end user via the provided mechanism.

Demonstrate the Solution is accessed and available to the end user via provided the mechanism if interrupted.

Demonstrate that event will be available for appropriate length of time.

All

GP-NFQ-PS-3

Number of concurrent sessions

What is the peak number of concurrent user sessions the Solution can support?

Provide a value, show how the figure is derived (e.g. load test documentation), including any considerations which may impact this value.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-PS-5

Response times

What are the expected response times in a given percentage of cases for a given operation e.g. Login or Open Patient Record?

Provide different types of operation including command and query operations.

Provide a value, show how the figure is derived, including any considerations which may impact this value, e.g. Provide load test response time values(preferably 90 percentile, Min, Max and Average) for the business critical transactions/workflows in the Solution. Indicate how they meet the SLAs.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-PS-6

Transactions per second

How many user transactions per second are supported?

Define what a user transaction consists of and how it is measured.

Provide a value, show how the figure is derived, including any considerations which may impact this value, e.g. provide the TPS achieved for the Solution during the load test (with the volumetric workload mix identified).

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-PS-7

Online service transaction volumes

How many online batch transactions per second are supported?

Define what a batch transaction consists of and how it is measured.

Provide a value, show how the figure is derived, including any considerations which may impact this value, e.g. provide batch job test execution report, indicating that batch processing works as expected and meets expected performance level.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-PS-11

System Response Times

Describe how measurements are calculated for system response times to meet SLAs.

Provide values, show how the figures are derived, including any considerations which may impact the values.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-PS-12

End User Interaction Timings

Describe how measurements are calculated for end user interaction timings to meet SLAs.

Provide values, show how the figures are derived (e.g. any page speed test carried out), including any considerations which may impact the values.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-PS-13

Interface Mechanism Response Times

Describe how measurements are calculated for NHS IM1 service response times OR the Supplier system interfaces to meet SLAs.

Provide IM1 values, show how the figures are derived, including any considerations which may impact the values.

Demonstrate systematic approach and rationale of how evidence is derived.

• DFOCVC

GP-NFQ-PS-14

Video and audio and picture/image quality

What are expected minimum requirements for good quality of video and audio and pictures/images sent via the system?

Demonstrate the following minimum requirements (Hardware, memory, connection) for supporting better video/image, audio quality with:

• Minimum resolution of up to 720p or higher is required for HD ready

• End-to-end latency must be lower than 150 ms to avoid poor performance of image

• Audio encoded at a minimum of 16 Kbit/s

Demonstrate the following minimum requirements for better video / image, audio quality:

• Minimum resolution of up to 720p or higher is required for HD ready

• End-to-end latency must be lower than 150 ms to avoid poor performance of image

• Audio encoded at a minimum of 16 Kbit/s

All

GP-NFQ-VP-1

Model

Describe what volumetric model(s) are provided to enable volume and performance tests encompassing load, ramp, stress and soak phases?

Provide model(s), show how the model(s) are derived, including any considerations which may impact the model(s).

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-VP-2

V&P Performance

What V&P work has been undertaken to ensure the Solution will meet expected volume & performance SLAs.

Provide statement of V&P assessment activities and associated test reports.

Demonstrate systematic approach of how the evidence is derived.

All

GP-NFQ-VP-3

Spine

What V&P testing of National Spine interactions (e.g. Personal Demographics Service, Summary Care Record, e-Referral Service etc.) is planned, to ensure Supplier’s Solution has no impact on National Spine services?

Provide statement of testing and test coverage.

Validate test coverage.

All

GP-NFQ-T-1

Test Plan

Describe what test plan and schedule of non-functional testing is in place and with what associated documentation?

Provide test plan to include sufficient details of scope and coverage.

Validate scope and non-functional test coverage.

All

GP-NFQ-T-2

Data Protection Testing

What Data Protection testing is in place to show legislation is met?

Provide statement of test activity, the scope, coverage and attributable legislation, e.g. provide DSP toolkit/Data Protection Policy.

Validate scope and non-functional test coverage.

All

GP-NFQ-T-3

ITHC/Penetration Testing

What ITHC/penetration testing is planned?

Does the penetration test provider have one of these qualifications: Check, CREST or TIGER?

Provide statement of test activity, the scope, results (e.g. most recent test report) and any remedial corrective actions or evidence.

For new products a test before go-live is expected or for existing products results of a test completed within the last 12 months is acceptable. Tests should be undertaken by an approved (CHECK/CREST/TIGER) assessor.

Validate scope, process and testing, testing results and any recommendations requiring corrective actions completed and acted upon.

All

GP-NFQ-T-4

Ready for Operations (RFO) Testing

What RFO testing is planned?

Provide details of RFO test scope and coverage, examples:

• Application/component failure and recovery

• Backup & Recovery

• Release Management

• Security Management

• Monitoring and reporting of SLAs

• Help Desk tools and processes

• Testing to confirm the successful deployment process of the Solution (incl. rollback mechanism)

Validate test coverage.

All

GP-NFQ-R-1

Disaster recovery point objective (RPO)

What RPO is possible with this Solution and how does that map to the required SLA?

Provide a value, show how the figure is derived, including any considerations which may impact this value.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-R-2

Disaster recovery time objective (RTO)

What RTO is possible with this Solution and how does that map to the required SLA?

Provide a value, show how the figure is derived, including any considerations which may impact this value.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-B-1

Capability

Describe in detail what backup and recovery mechanisms are implemented.

Confirm formal processes and mechanisms are in place.

Provide design and documentation of implementation and operational processes.

Provide backup methodology including details of the data backup and data verification strategy and the recovery procedures implemented.

Demonstrate systematic approach and rationale of design, implementation and processes.

All

GP-NFQ-B-2

Validation and Testing

Describe what backup & recovery testing has been undertaken to demonstrate the mechanism and processes support your operational requirements.

Provide appropriate statement of backup & recovery/restore test activity, coverage and outcomes.

Provide examples of test outcome of how long it takes to back up a given quantity of data and restore of the same information.

Demonstrate systematic approach and rationale of design, implementation and processes.

All

GP-NFQ-B-3

Periodic Testing

Describe what periodic testing of backup and recovery is undertaken?

Provide the testing schedule of the backup and recovery procedure.

Demonstrate systematic approach and rationale of design, implementation and processes.

All

GP-NFQ-A-1

Availability

What is your service availability during agreed service hours.

90% ("one nine") 36.5 days 72 hours 16.8 hours
99% ("two nines") 3.65 days 7.20 hours 1.68 hours
99.9% ("three nines") 8.76 hours 43.8 minutes 10.1 minutes
99.99% ("four nines") 52.56 minutes 4.32 minutes 1.01 minutes
99.999% ("five nines") 5.26 minutes 25.9 seconds 6.05 seconds

Provide a value, show how the figure is derived, including any considerations which may impact this value.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-A-2

Service hours

What are the standard business operating hours the Solution needs to be available for users?

Provide details of service hours, where a Solution may deliver a number of capabilities, a declaration of appropriate service hours is required.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-A-3

Scheduled maintenance windows

What are the requirements for any scheduled periods of unavailability to perform Solution maintenance?

Provide statement, the underlying rationale and any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-A-4

External system impacts

Does the availability of any external systems affect this Solution?

Provide list of any external system/service associated with the Solution and its availability impact on the Solution.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-A-5

Fault tolerance

Describe any Single Points of Failure (SPOF) within the Solution or external that the Solution relies upon for operation.

Provide statement of any SPOF inherent within the Solution and where applicable, any associated mitigation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-A-6

Degradability

Describe the ability of the Solution to operate with reduced capacity or functionality in the event of an unexpected event, e.g. site failure.

Provide details of any reduced operations capability, the levels of functionality and details of supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-A-7

Disaster recovery minimum recovery operating level (MROL)

In the event of a disaster what are the minimum business services that need to be recovered to continue operating?

Provide details of any reduced operations capability, the levels of functionality and details of supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-RS-1

Service Level Agreements (SLAs)

Describe how the hardware and software design supports the SLAs?

Provide details of how Solution design supports the delivery of any SLA declaration, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-RS-2

Hardware Design

Describe what level of resilience is provided in the hardware design?

Provide documented evidence and rationale, including any impact considerations. e.g. provide details of data centres/regions/zones the Solution is hosted on, resilient/highly-available infrastructure components, details of any standby replica for fail-over etc.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-RS-3

Software Design

Describe what level of resilience is provided in the software design?

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-RS-4

Business Impact of Service Incidents

Describe what mapping of business impacts of service incidents against levels of resilience has been undertaken?

Provide documented evidence and rationale of foreseen (and/or real-life incidents) to systems and their impact on the business services provided.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-RS-5

Component Failure Impact Analysis

Describe what CIFA documentation has been produced?

Confirm CIFA analysis has been completed and provide documented evidence of analysis. This should include consideration of infrastructure/architectural/hardware/software design and assessing behaviour to demonstrate what/if scenarios have been considered (and the analysis documented) if individual components or services were to fail.

Demonstrate systematic approach and rationale of how evidence is derived.

• DFOCVC

GP-NFQ-RS-6

Network quality/performance

Describe what hardware/software requirements are supported for good quality of video, minimum resources required for good quality of video?

Provide minimum specification to get better quality of video (minimum call speed/bandwidth 500 Kbps, Upload/download speed: min 2 Mbps upload, 5 Mbps download) and details of resources like data usage and that the costs associated are at a minimum to claim economic benefits of your Solution.

Demonstrate the following minimum requirements for better network quality:

• Minimum call speed/bandwidth 500 Kbps

• Upload and download speed: minimum 5 Mbps download and 2 Mbps upload speed

Confirm that data usage and cost associated is at minimum level.

All

GP-NFQ-IG-1

Data retention

What NHS data retention policies are enforced by the Solution? See GP-IG-14.2-4 in the Information Governance Standard.

Provide documented evidence and rationale, including any impact considerations.

or 

Provide list of policies.

Demonstrate systematic approach and rationale of how evidence is derived.

or

How well do the policies map to requirements and legislation.

All

GP-NFQ-IG-2

Data archiving

What data archiving policies must be enforced by the Solution?

Provide documented evidence and rationale, including any impact considerations.

or 

Provide list of policies.

Demonstrate systematic approach and rationale of how evidence is derived.

or

How well do the policies map to requirements and legislation.

All

GP-NFQ-S-1

Data classification

What is the classification of data being processed by the Solution?

Note: Refer to document for defining data classification used in Cloud and https://www.gov.uk/government/publications/government-security-classifications.

Completion of the risk assessment (Hosting and Infrastructure Standard).

Declaration of data classification.

Confirm classification of data is as expected.

All

GP-NFQ-S-2

Encryption

Describe what encryption is implemented to protect data at rest and in transit and which Standards are implemented? 

Provide statement of encryption level.

Confirm encryption is at minimum level.

All

GP-NFQ-S-3

Authentication

Describe what authentication mechanisms are supported?

Provide list of authentication mechanisms supported.

Confirm authentication is appropriate for given Solution/ data.

All

GP-NFQ-S-4

Authentication retry limits and account locking

Describe how protection against unauthorised authentication is implemented?

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-S-5

Authorisation

Describe what authorisation for user and Solution actions is implemented?

Provide statement on implementation; what policies are in place and the availability of associated documentation for review, upon request.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-S-6

Password Policy

What password policies are enforced by the Solution? 

Provide details of the password policy for the Solution - including any restrictions, strength, reset and any other considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

or

How well do the policies map to requirements and legislation.

All

GP-NFQ-S-7

Data redaction and obfuscation

Describe what mechanisms are in place for redaction and obfuscation of sensitive data?

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-S-8

Protection from exploits

Describe what protection from malicious use of the Solution is implemented, e.g. cross-site scripting, SQL injection prevention etc.

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-SM-1

Processes

Describe which ITIL aligned service management functions are operated.

Provide documented evidence and rationale, including any impact considerations of the ITIL processes adopted.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-SM-2

Tooling

What Service Management toolset is implemented?

Provide a list of tools and rationale for choosing.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-SM-3

Monitoring

Describe what are the key resources, services and performance indicators that can be monitored?

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-SM-4

Alerting

Who is alerted if a resource or service is not meeting the agreed service levels?

Provide list of notified stakeholders, alerting thresholds mechanisms used to trigger/raise alerts. Provide any alert reports/templates.

List of appropriate stakeholders are notified.

All

GP-NFQ-SM-5

Service desk support hours

What are the standard hours for service desk support?

Provide the service/support hours.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-SM-6

Out of hours support

What support is available outside of service desk hours, e.g. forums, problem ticketing.

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-SM-7

Event logging

What events are logged?

Provide documented evidence of all events that are logged and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-CM-3

Capacity Management toolset

What Capacity Management toolset is implemented and what is the scope of information capture available.

List of software and hardware tools used to measure and assess Solution capacity.

Tooling is comprehensive and effective and measuring and assessing Solution capacity.

All

GP-NFQ-CM-4

Capacity Management

Describe how the capacity of the Solution is managed and the what associated reports that are produced, include management and solution process models.

Provide the planning/actions and toolsets used to ensure that the infrastructure has adequate resources to support and maintain SLA targets.

Include report examples of specific metrics used with forecasts.

Demonstrate systematic approach and rationale of how evidence is derived.

• DFOCVC

GP-NFQ-CM-5

Storage Capacity

Describe how Solution is scalable and meets storage capacity needs?

Provide list of storage options, tools provided data transactions, scalability, and effective cost.

Demonstrate that proposed Solution has made provisions for "enough" storage and network capacity for the data transactions (as specified by the business) flow between hardware components of the proposed Solution, especially at peak usage times.

All

GP-NFQ-LCA-1

Accessibility

Does your service/product comply with the Equality Act (Equality Act 2010: guidance) AND meet at least level AA of the Web Content Accessibility Guidelines (WCAG 2.0)? For more guidance see the The Authority's Service Manual.

Provide statement along with details of, and availability of, supporting documentation that can be provided to confirm statements.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-LCA-5

Support for external audit

What independent audit of the implemented Solution has been undertaken?

Provide Statement or report along with details of, and availability of, supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-LCA-6

Audited objects

What entities in the Solution are audited?

Provide a list of entities that are audited by the Solution.

Appropriate entities are audited.

All

GP-NFQ-LCA-7

Traceability

Which changes in the Solution are traceable, e.g. be able to tell what changed, who changed it and when?

Provide a list of changes that are traceable by the Solution.

Appropriate changes are traceable.

All

GP-NFQ-I-1

Message Accuracy and Transfer

Describe how message accuracy and transfer is achieved and maintained (e.g. how is the data guaranteed not to be corrupt).

Provide documented evidence and rationale, including any impact considerations.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-MW-1

General

Describe how the Solution enables users the ability to work anywhere and at any time to access and update information from a supported mobile device and supporting improved productivity.

e.g. a GP being able to work from home or using mobile devices to access real time information. 

Provide detailed statement along with details of, and availability of, any supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-MW-2

Availability

Describe how the Solution enables users to work "offline" when access to central services is not available.

e.g. when there is no network connection to central services from the remote device.

Provide detailed statement along with details of, and availability of, any supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-MW-3

Data loss

Describe how the Solution prevents data loss when disconnection from central services occurs. 

Provide detailed statement along with details of, and availability of, any supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.

All

GP-NFQ-MW-4

Data integrity

Describe how the Solution maintains data integrity when multiple devices have been "offline" and attempt to update the central services with conflicting information.

Provide detailed statement along with details of, and availability of, any supporting documentation.

Demonstrate systematic approach and rationale of how evidence is derived.