ID	RM114
Version	1.0.3
Type	Roadmap Item

Title	Verified User Account Communications standard information
Description	Standardisation of information sent to Patients in the Linkage Letter
Date Added	29 Apr 2021
Standards and Capabilities	Patient Information Maintenance - Standard
Change Route	Managed Capacity - Minor/Patch uplifts
Change Type	Uplift
Status	Closed
Publication Date	14 May 2021
Effective Date	06 Aug 2021
Incentives / Funding	No
Incentive Dates	N/A

Background

There is a long standing requirement to make Verified User Account communications (issued to Patients by GP Practices, either electronically or via hard copy and also known as linkage key communications) standardised across all the principal clinical suppliers in order to ensure that Patients are able to easily identify the various GP Online services that are available to them – this includes all third party offerings and also the NHS App, all represented equally. Currently there isn’t anything mandated within the Standards to say that the communication must be consistent across all principal suppliers, so currently differing versions of these exist. We therefore need to uplift requirement GP-PPFS-4.5-01 of Standard Patient Information Maintenance - Standard to state that the provider supplier communication must include reference to web pages which list all the live suppliers and their products, along with some clear narrative that provides guidance for Patients who may wish to identify available services via a simple Google search.

Outline Plan

A “hidden” webpage (not linked to anything else on the NHS Website) has been created which contains the required narrative that we would like to incorporate within provider suppliers communication.

The Standard should now include an additional point referring suppliers to this webpage, in order to obtain the relevant text for inclusion in the VUA communications, i.e. “Solution to include standard Linkage information text and URLs as per https://digital.nhs.uk/services/gp-it-futures-systems/im1-standard
Provider suppliers given 3 months to make the relevant changes to the VUA Communications following publication of the Standard

Summary of Change

Requirement GP-PPFS-4.5-01 updated as shown below.

Patient Information Maintenance - Standard

Amendment:

Epic Mapping	Requirement ID	Requirement Text	Level
C13E4	GP-PPFS-4.5-01	VUA Credentials Generation Generate for a Citizen with a VUA the following information about the Practice and VUA Credentials: Practice ODS Code VUA ID VUA Linkage Key The Citizen needs to be aware of the Citizen Service available to them, and to where they need to go to access the services provided (i.e. URLs for the Citizen Service offerings) The Citizen needs to be aware of any Solutions providing a Citizen Service which is integrated with the PIM Solution. Standard information text and URLs to be included are available on the Information for GP IT Foundation Suppliers page.	MUST

Epic Mapping

Requirement ID

Requirement Text

Level

C13E4

GP-PPFS-4.5-01

VUA Credentials Generation

Generate for a Citizen with a VUA the following information about the Practice and VUA Credentials:

Practice ODS Code
VUA ID
VUA Linkage Key
The Citizen needs to be aware of the Citizen Service available to them, and to where they need to go to access the services provided (i.e. URLs for the Citizen Service offerings)
The Citizen needs to be aware of any Solutions providing a Citizen Service which is integrated with the PIM Solution.
Standard information text and URLs to be included are available on the Information for GP IT Foundation Suppliers page.

MUST

Full Specification

The following new versions of existing Standards have now been published::

Patient Information Maintenance - Standard v1.1.0

Assurance Approach

Provider suppliers will be required to provide confirmation once the changes have been made and submit an updated copy of their VUA Communication for review.

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