Deprecate Communicate With Practice - Citizen
ID | RM286 |
|---|---|
Version | 1.0.0 |
Type | Roadmap Item |
Contracting Vehicle(s) |
Title | Deprecate Communicate With Practice - Citizen |
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Description | To deprecate the Communicate With Practice - Citizen Capability |
Date Added | Oct 13, 2025 |
Standards and Capabilities | Communicate With Practice - Citizen, Patient Information Maintenance - GP |
Change Route | Managed Capacity - Other |
Change Type | Uplift |
Status | Closed |
Publication Date | Oct 28, 2025 |
Effective Date | Oct 28, 2025 |
Incentives / Funding | No |
Incentive / Funding Dates | N/A |
Background
The Communicate With Practice - Citizen Capability is being deprecated as this represents a legacy approach using IM1 integration with limited uptake. A more strategic and standardised approach to Patient 2-way messaging (using NHS App/NHS Notify) is likely to be introduced in the future.
In addition the related Communicate with Practice - Citizen Epics in the Patient Information Maintenance - GP Capability will be removed/updated.
Outline Plan
The Communicate with Practice - Citizen Capability will be retired at a later date at which point any references or links will be removed from the Capabilities & Standards model.
Summary of Change
Communicate With Practice - Citizen: Status updated to Deprecated | |
|---|---|
ID | C2 |
Version | 1.1.0 |
Type | Capability |
Category | Citizen services |
Status | Effective Deprecated |
Capabilities with Interoperability Relationships: References to Communicate with Practice - Citizen removed | ||||
|---|---|---|---|---|
Communicate with Practice - Citizen
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Patient Information Maintenance - GP: Epics removed |
E00168 - manage Communicate with Practice Citizen Service access for a Patient and the PracticeAs a Health or Care Professional I want to manage Patient access to the Communicate with Practice Citizen Service So that I can manage Patient access to the Communicate With Practice Citizen Service Acceptance criterion 1: enable Patient access to the Communicate with Practice Citizen ServiceGiven the Health or Care Professional is permitted to configure access to Citizen Services When they select to enable the Patient’s access to the Communicate with Practice Citizen Service Then access to the Communicate with Practice Citizen Service is enabled for the Patient Acceptance criterion 2: disable Patient access to the Communicate with Practice Citizen ServiceGiven the Health or Care Professional is permitted to configure access to Citizen Services When they select to disable a Patient’s access to the Communicate with Practice Citizen Service Then access to the Communicate with Practice Citizen Service is disabled for the Patient Acceptance criterion 3: enable Communicate with Practice Citizen Service for the PracticeGiven the Health or Care Professional is permitted to enable a Citizen Service for the Practice When they select to enable the Communicate with Practice Citizen Service for the Practice Then the Communicate with Practice Citizen Service is enabled for the Practice Acceptance criterion 4: disable Communicate with Practice Citizen Service for the PracticeGiven the Health or Care Professional is permitted to disable a Citizen service for the Practice When they select to disable the Communicate with Practice for the Practice Then the Communicate with Practice Citizen Service is disabled for the Practice E00168 - Supporting Information
E00173- manage Communicate With Practice Citizen Service communicationsAs a Health or Care Professional I want to manage Citizen communications created via the Communicate With Practice Citizen Service So that the Practice can communicate with Citizens using the Communicate With Practice Citizen Service Acceptance criterion 1: create Communication Records for Communicate With Practice Citizen Service communicationsGiven a Citizen has sent a communication using the Communicate With Practice Citizen Service When the communication is received by the Practice Then a record of the communication is created in the Electronic Patient Record (EPR) Acceptance criterion 2: respond to communications sent via the Communicate With Practice Citizen ServiceGiven the Health or Care Professional is permitted to communicate with a Citizen via the Communicate With Practice Citizen Service When they select to respond to a communication sent via the Communicate With Practice Citizen Service Then the communication is created And can be viewed by the Citizen using the Communicate With Practice Citizen Service E00173 - Supporting Information
E00203 - configure a Disclaimer for Citizens using a Communicate with Practice Citizen ServiceAs a Health or Care Professional I want to configure a Disclaimer for the Communicate with Practice Citizen Service Solution So that I can configure the Disclaimer displayed for Citizens creating a message using the Communicate with Practice Citizen Service Acceptance criterion 1: configure a Disclaimer for Communicate with Practice Citizen ServiceGiven the Health or Care Professional is permitted to configure a Disclaimer for Communicate with Practice Citizen Service When they select to configure the Disclaimer for Citizens creating a message using the Communicate with Practice Citizen Service Then the Disclaimer is configured E00203 - Supporting Information
E00208 - manage Communicate with Practice Citizen Service access for a ProxyAs a Health or Care Professional I want to be able to manage Proxy access to Communicate with Practice Citizen Service So that I can manage a Proxy’s access to Communicate with Practice Citizen Service Acceptance criterion 1: enable Proxy access to the Communicate with Practice Citizen ServiceGiven the Health or Care Professional is permitted to configure Proxy access to the Communicate with Practice Citizen Service When they select to enable a Proxy’s access to the Communicate with Practice Citizen Service Then access to the Communicate with Practice Citizen Service is enabled for the Proxy Acceptance criterion 2: disable Proxy access to the Communicate with Practice Citizen ServiceGiven the Health or Care Professional is permitted to configure Proxy access to Communicate with Practice Citizen Service When they select to disable a Proxy’s access to Communicate with Practice Then access to the Communicate with Practice Citizen Service is disabled for the Proxy E00208 - Supporting Information
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Patient Information Maintenance - GP: Epic updated |
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E00202 - configure Welcome Message for Citizen ServicesAs a Health or Care Professional I want to configure a Welcome Message for Citizen Services So that a Welcome Message for Citizen Services is displayed for Citizens when accessing Citizen Services Acceptance criterion 1: configure a Welcome Message for Citizen ServicesGiven the Health or Care Professional is permitted to configure a Welcome Message for Citizen Services When they select to configure a Welcome Message Then the Welcome Message is configured E00202 - Supporting Information
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Full Specification
The Communicate with Practice - Citizen Capability, Patient Information Maintenance - GP Capability and Capabilities with Interoperability Relationships page will be uplifted on the Effective Date with the changes outlined in the Summary of Change above.
Assurance Approach
N/A