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Changes to Video Consultation Capability

Changes to Video Consultation Capability

ID

RM306

Version

2.0.0

Type

Roadmap Item

Contracting Vehicle(s)

  • DFOCVC

Title

Changes to Video Consultation Capability

Description

Changes to the Video Consultation Capability triggered by the introduction of the Digital Pathways Supplier Registry

Date Added

Apr 22, 2026

Standards and Capabilities

Video Consultation

Change Route

Managed Capacity - Minor/Patch uplifts

Change Type

Uplift

Status

Closed

Publication Date

May 8, 2026

Effective Date

May 8, 2026

Incentives / Funding

No

Incentive / Funding Dates

N/A

Background

As part of the Digital Pathways review and refresh, the Video Consultation Capability has been reviewed and updated to support the new Digital Pathways Supplier Registry.

The Video Consultation Capability is also applicable to the expired DFOCVC Framework, and this Roadmap Item is to support those Suppliers.

The changes include the introduction and removal of MAY Epics, the introduction of integration recommendations, as well as general improvements throughout the Capability.

The general improvements include terminology and grammatical changes.

Outline Plan

Supplier Solutions must be fully compliant with this specification by the Effective Date.

Summary of Change

Video Consultation: MAY Epics added

E00785 - conduct a Video Consultation with multiple participants

As a Health or Care Professional

I want to conduct Video Consultations with multiple participants

So that I can conduct Video Consultations with multiple participants

Acceptance criterion 1: conduct a Video Consultation with multiple participants

Given the Health or Care Professional has scheduled a Video Consultation with multiple participants

When the Health or Care Professional selects to conduct a Video Consultation with multiple participants

Then the Video Consultation with multiple participants is conducted

E00786 - save Direct Messages from a Video Consultation to the Patient's Electronic Patient Record (EPR)

As a Health or Care Professional

I want the ability to save Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

So that I can have a complete record of interactions with the Patient

Acceptance criterion 1: select Direct Messages from a Video Consultation to be saved to the Patient’s Electronic Patient Record (EPR)

Given the Health or Care Professional is permitted to save Direct Messages from a Video Consultation to a Patient’s Electronic Patient Record (EPR)

When the Health or Care Professional selects to save the Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

Then the Health or Care Professional is able to select the Direct Messages from a Video Consultation to be saved to the Patient’s Electronic Patient Record (EPR)

Acceptance criterion 2: save selected Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

Given the Health or Care Professional is permitted to save Direct Messages from a Video Consultation to a Patient’s Electronic Patient Record (EPR)

And the Health or Care Professional has selected Direct Messages from a Video Consultation to be saved to the Patient’s Electronic Patient Record (EPR)

When the Health or Care Professional selects to save the selected Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

Then the selected Direct Messages from a Video Consultation are saved to the Patient’s Electronic Patient Record (EPR)

E00786 - Supporting Information

  • Solutions MAY comply with the following when implementing this Epic:

    • IM1 - Interface Mechanism Standard (Practice interface Consumer requirements)

Video Consultation: MAY Epics removed

E00040 - conduct a Video Consultation with a Proxy

As a Health or Care Professional

I want to conduct Video Consultations with a Proxy on behalf of a Patient/Service User

So that I can provide healthcare support to a Proxy on behalf of a Patient/Service User when a Video Consultation is most appropriate

Acceptance criterion 1: conduct a Video Consultation with a Proxy

Given the Health or Care Professional has scheduled a Video Consultation with a Proxy on behalf of a Patient/Service User

When the Health or Care Professional selects to conduct a Video Consultation with a Proxy on behalf of a Patient/Service User

Then the Video Consultation is conducted

E00042 - conduct a Video Consultation with a Proxy without registration

As a Health or Care Professional

I want to conduct a Video Consultation with a Proxy acting on behalf of a Patient/Service User without them needing to register to join the Video Consultation

So that I can provide healthcare support to the Proxy acting on behalf of the Patient/Service User when a Video Consultation is most appropriate

Acceptance criterion 1: conduct a Video Consultation with a Proxy without registration

Given the Health or Care Professional is permitted to conduct Video Consultations

And the Proxy has contact details recorded

When the Health or Care Professional selects to share access details with the Proxy for a Video Consultation

Then the Video Consultation access details are shared with the Proxy

And the Proxy can join the Video Consultation without the need to pre-register with the Solution

E00048 - conduct Group Video Consultations

As a Health and Care Professional

I want to conduct Group Video Consultations

So that I can provide support to a group of Patients/Service Users 

Acceptance criterion 1: conduct Group Video Consultations

Given the Health or Care Professional has scheduled a Group Video Consultation

When the Health or Care Professional selects to conduct a Group Video Consultation with Patients/Service Users

Then the Group Video Consultation is conducted

E00055 - record Video Consultation outcome to the Patient/Service User's Electronic Patient Record (EPR)

As a Health or Care Professional

I want to record the outcome of the Video Consultation to the Patient/Service User's Electronic Patient Record (EPR)

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record Video Consultation outcome to the Patient/Service User's Electronic Patient Record (EPR)

Given the Health or Care Professional has ended a Video Consultation with a Patient/Service User

When the Health or Care Professional selects to record an outcome for the Video Consultation to the Patient/Service User's Electronic Patient Record (EPR)

Then the outcome of the Video Consultation is recorded to the Patient/Service User's Electronic Patient Record (EPR)

E00064 - record Direct Messages to the Patient/Service User’s Electronic Patient Record (EPR)

As a Health or Care Professional

I want Direct Messages to be recorded to the Patient/Service User’s Electronic Patient Record (EPR) after a Video Consultation

So that I have a complete record of interactions with the Patient/Service User

Acceptance criterion 1: record Direct Messages to the Patient/Service User’s Electronic Patient Record (EPR)

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User

And Direct Messages are exchanged between the Health or Care Professional and the Patient/Service User during the Video Consultation

When the Health or Care Professional ends the Video Consultation with the Patient/Service User

Then Direct Messages are recorded to the Patient/Service User’s Electronic Patient Record (EPR)

Video Consultation: MAY Epics updated

E00047 - view information from the Patient/Service User's Electronic Patient Record (EPR) during a Video Consultation

As a Health or Care Professional

I want to view information from the Patient/Service User’s Electronic Patient Record (EPR) when conducting during a Video Consultation

So that I can view the Patient/Service User's Electronic Patient Record (EPR) without ending the Video Consultation medical history during a Video Consultation

Acceptance criterion 1: view information from the Patient/Service User's Electronic Patient Record (EPR) during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation with a Patient/Service User permitted to view information from the Patient’s Electronic Patient Record (EPR) during a Video Consultation

When the Health or Care Professional selects to view information from the Patient/Service User’s Electronic Patient Record (EPR)

Then the Health or Care Professional can view the Patient/Service User's Electronic Patient Record (EPR) without having to end the Video Consultation information from the Patient’s Electronic Patient Record (EPR) is displayed

E00047 - Supporting Information

  • Solutions MAY comply with the following when implementing this Epic:

    • GP Connect Access Record Structured Standard (Consumer requirements)

    • GP Connect Access Record HTML Standard (Consumer requirements)

    • IM1 - Interface Mechanism Standard (Practice interface Consumer requirements)

    • An alternative method of integration

E00072 - reminder of upcoming scheduled Video Consultations

As a Patient/Service User participant of a Video Consultation

I want to receive reminders relating to upcoming scheduled Video Consultations

So that I have up to date information regarding scheduled Video Consultations

Acceptance criterion 1: reminder of upcoming scheduled Video Consultations

Given the Health or Care Professional has scheduled a Video Consultation with a Patient/Service User

When the Patient/Service participant has an upcoming Video Consultation

Then the Patient/Service User participant receives a reminder of the upcoming Video Consultation

E00072 - Supporting Information

  • Examples of a reminder MAY include, but are not limited to:

    • An SMS

    • An email

  • Configuration An example of configuration of the reminder MAY be possible, for example include, but is not limited to:

    • Configuring the time period of when a reminder is sent before a Video Consultation

  • It is recommended that Solutions comply with the following when implementing this Epic:

    • NHS Notify Standard

E00087 - record electronically shared files to the Patient/Service User’s Electronic Patient Record (EPR)

As a Health or Care Professional

I want to record electronically shared files to a Patient/Service User’s Electronic Patient Record (EPR) after a Video Consultation has ended

So that I have a complete record of interactions with the Patient/Service User electronically shared files after a Video Consultation has ended

Acceptance criterion 1: record electronically shared files to the Patient/Service User’s Electronic Patient Record (EPR)

Given the Health or Care Professional has ended a Video Consultation with a Patient/Service User

And a file was electronically shared during the Video Consultation

When the Health or Care Professional selects to record the electronically shared file to the Patient/Service User’s Electronic Patient Record (EPR)

Then the electronically shared file is saved to the Patient/Service User’s Electronic Patient Record (EPR)

E00087 - Supporting Information

  • Solutions MAY comply with the following when implementing this Epic:

    • IM1 - Interface Mechanism Standard (Practice interface Consumer requirements)

  • Examples of file formats MAY include, but are not limited to:

    • .JPEG

    • .PNG

    • .DOCX

    • .PDF

    • .MP4

Full Specification

Video Consultation v1.1.0

Assurance Approach

  • MAY Epics describe additional functionality and these can be selected by Suppliers, but are not mandatory. If selected, Suppliers will be assessed against this Epic as per the Capability Assessment process and this will be a high level assessment based on the Acceptance Criteria defined.

  • If selected, Suppliers will be asked to demonstrate their mitigations against the pre-identified risks through completion of the NHS England Solution Assurance Capability Risk Log submission.