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Update Communication Management to recommend NHS Notify

Update Communication Management to recommend NHS Notify

ID

RM305

Version

1.0.0

Type

Roadmap Item

Contracting Vehicle(s)

  • GP IT Futures

  • Tech Innovation

Title

Update Communication Management to recommend NHS Notify

Description

Uplift Communication Management Capability to include wording to recommend NHS Notify.

Date Added

May 26, 2026

Standards and Capabilities

Communication Management, NHS Notify

Change Route

Managed Capacity - Minor/Patch uplifts

Change Type

Uplift

Status

Closed

Publication Date

Jun 15, 2026

Effective Date

Jun 15, 2026

Incentives / Funding

No

Incentive / Funding Dates

N/A

Background

In line with ICB Planning Guidance, all Epics that relate to communication and communication types are being updated to include wording to encourage Suppliers to use NHS Notify. Using NHS Notify will offer cost saving benefits to Healthcare Organisations. The Communication Management Capability is being updated to include wording to reference NHS Notify and additionally to include a May Epic relating to NHS App Messaging.

Outline Plan

N/A

Summary of Change

Communication Management: MAY Epic added

E00796 - NHS App message communications

As a Health or Care Professional

I want to send communications to Patients/Service Users by NHS App message

So that Patients/Service Users can receive messages within the NHS App

Acceptance criterion 1: send a communication to Patients/Service Users by NHS App message

Given the Health or Care Professional is permitted to send communications to Patients/Service Users by NHS App message

When the Health or Care Professional selects to send a communication to a Patient/Service User by NHS App message

Then the communication is sent by NHS App message

E00796 - Supporting Information

  • It is recommended that Solutions comply with the NHS Notify Standard when implementing this Epic

Communication Management: Epics updated

E00367 - create communications

As a Health or Care Professional

I want to create communications

So that I can communicate with recipients

Acceptance criterion 1: create a communication

Given the Health or Care Professional is permitted to create communications

When the Health or Care Professional selects to create a communication

Then the communication is created

E00367 - Supporting Information

  • Communications MAY be sent to Patient/Service Users or Health or Care Professionals

  • A communication MAY be sent via, but is not limited to:

    • NHS App message

    • Email

    • SMS

    • Letter

    • Direct Message

  • It is recommended that Solutions comply with the NHS Notify Standard when implementing this Epic

E00368 - manage communications to Patients/Service Users

As a Health or Care Professional

I want to manage communications to Patients/Service Users

So that I can communicate with Patients/Service Users

Acceptance criterion 1: record consent for a specific communication channel

Given the Health or Care Professional is permitted to manage communications to Patients/Service Users

When the Health or Care Professional selects to record that the Patient/Service User has consented to receive communication via a particular channel

Then the consent is recorded

Acceptance criterion 2: record dissent for a specific communication channel

Given the Health or Care Professional is permitted to manage communications to Patients/Service Users

When the Health or Care Professional selects to record that the Patient/Service User has dissented to receive communication via a particular channel

Then the dissent is recorded

Acceptance criterion 3: view consent record for a specific communication channel

Given the Patient/Service User has an existing consent record for a specific communication channel

When the Health or Care Professional selects to view the consent record

Then the Patient/Service User’s consent record is displayed

Acceptance criterion 4: create a communication to a Patient/Service User

Given the Health or Care Professional is permitted to manage communications to Patients/Service Users

When the Health or Care Professional selects to create a communication to a Patient/Service User

Then the communication is created

Acceptance criterion 5: record a communication to a Patient/Service User’s record

Given the Health or Care Professional has created a communication to a Patient/Service User

When the communication to a Patient/Service User is created

Then the communication is recorded to the Patient/Service User’s record

E00368 - Supporting Information

  • The details of the communication recorded on the Patient/Service User’s record MAY include, but is not limited to:

    • Creator name

    • Creation date and time

    • Recipient(s)

    • Status (e.g. sent, failed)

    • Status date & time

  • A communication MAY be sent via, but is not limited to:

    • NHS App message

    • Email

    • SMS

    • Letter

    • Direct Message

E00371 - create communications to a group of recipients

As a Health or Care Professional

I want to create communications to groups of recipients

So that all recipients receive the same communication

Acceptance criterion 1: create a communication to a group of recipients

Given the Health or Care Professional is permitted to communicate with groups of recipients

When the Health or Care Professional selects to create a communication for multiple recipients

Then the communication is created for all recipients

E00371 - Supporting Information

  • A communication MAY be sent via, but is not limited to:

    • NHS App message

    • Email

    • SMS

    • Letter

    • Direct Message

E00372 - record communication preferences for Patients/Service Users

As a Health or Care Professional

I want to record the communication preferences of Patients/Service Users

So that communications are delivered to the Patient/Service User by their preferred communication channel

Acceptance criterion 1: record preference to receive communication via a specific channel

Given the Patient/Service User prefers to receive communications via a specific channel

When the Health or Care Professional selects to record the preference

Then the preference is recorded

E00372 - Supporting Information

  • Specific channels MAY include, but are not limited to:

    • NHS App message

    • Email

    • SMS

    • Letter

    • Direct Message

E00373 - email communications

As a Health or Care Professional

I want to send communications by email

So that communications can be received by email

Acceptance criterion 1: send a communication by email

Given the Health or Care Professional is permitted to send communications by email

When the Health or Care Professional selects to send a communication by email

Then the communication is sent by email

E00373 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

E00373 - Supporting Information

  • It is recommended that Solutions comply with the NHS Notify Standard when implementing this Epic

E00374 - SMS message communications

As a Health or Care Professional

I want to send communications by SMS message

So that communications can be received by SMS message

Acceptance criterion 1: send a communication by SMS message

Given the Health or Care Professional is permitted to send communications by SMS message

When the Health or Care Professional selects to send a communication by SMS message

Then the communication is sent by SMS message

E00374 - Supporting Information

  • It is recommended that Solutions comply with the NHS Notify Standard when implementing this Epic

E00375 - letter communications

As a Health or Care Professional

I want to create communications by letter

So that communications can be received by letter

Acceptance criterion 1: create a letter communication

Given the Health or Care Professional is permitted to create letter communications

When the Health or Care Professional selects to create a letter communication

Then the letter communication is created

E00375 - Supporting Information

  • It is recommended that Solutions comply with the NHS Notify Standard when implementing this Epic

E00378 - manage automated communications

As a Health or Care Professional

I want to manage automated communications

So that automated communications can be managed

Acceptance criterion 1: create an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to create an automated communication

Then the automated communication is created

Acceptance criterion 2: amend an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to amend an automated communication

Then the automated communication is amended

Acceptance criterion 3: disable an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to disable an automated communication

Then the automated communication is disabled

Acceptance criterion 4: enable an automated communication

Given the Health or Care Professional is permitted to manage automated communications

When the Health or Care Professional selects to enable an automated communication

Then the automated communication is enabled

E00378 - Supporting Information

  • Triggers for automated communications MAY include, but are not limited to:

    • A specified date and time

    • A specified period before or after an activity, for example:

      • Creating a communication 24 hours before an Appointment

      • Creating a communication 6 weeks after the date of birth

    • A specified task is completed

  • A communication MAY be sent via, but is not limited to:

    • NHS App message

    • Email

    • SMS

    • Letter

    • Direct Message

NHS Notify: Contracting Vehicles added

ID

S124

Version

1.0.0

Type

Standard

Status

Effective

Effective Date

Apr 16, 2026

Contracting Vehicle(s)

  • Digital Pathways Solution Registry

  • GP IT Futures

  • Tech Innovation

Full Specification

The updated Communication Management Capability will be added at a later date. Proposed changes can be viewed in the Summary of Change above.

Assurance Approach

MAY Epics describe additional functionality and these can be selected by Suppliers, but are not mandatory. If selected, Suppliers will be assessed against this Epic as per the Capability Assessment process and this will be a high level assessment based on the Acceptance Criteria defined.