DI

Core Requirement

Published

V3.0 - March 2023

DI-01.1 - Remote & Virtual Engagement

DI-01.2 - Consent and Authentication

DI-02.1 - Automated Patient Messaging

DI-02.2 - Preferred Contact Method

DI-02.3 - Messaging Templates

DI-03.1 - Accessibility

DCF Core Capability

As a Healthcare or Clinical Professional,

I want, to be able to communicate virtually and remotely with care providers, patients, service users and advisory services,

So that I can meet face to face without limitation to email, personal contact etc.

Acceptance criteria 1:

Given the desire to meet virtually/remotely

When the need for advice, consultation or engagement is required

Then tools such as online meetings are available

Acceptance Criteria 2:

Given the need to communicate with citizens through online technology services

When identifying the parties

Then the Identification and Authentication Standard for Digital Health and Care Services should be followed

Acceptance Criteria 3:

Given the need to communicate with citizens through online technology services

When creating or procuring online services

Then the Accessible Information standard should be used and where the service is web based the Web Content Accessibility Guidelines

Application Function

Description

AF269 E-Consultation

The ability to provide communication through the use of video conference technology or teleconference technology or audio interpretation technology

Standards Compliance

STD043 - Identity Verification and Authentication Standard for Digital Health and Care Services

STD001 Accessible Information

STD094 iCal internet calendar and scheduling

STD089 Web Content Accessibility Guidelines (WCAG) 2.1

STD062 NHS Number for Secondary Care

STD064 NHS Number for Secondary Care

DCF Core Capability

As a Healthcare or Clinical Professional,

I want patient consent to be captured in the patient record for virtual consultation,

So that consent management is captured compliant with principles, standards and rules.

Acceptance criteria 1:

Given need to record patient consent

When a virtual consultation is required

Then the consent is captured and complaint with principles, standards and rules

Application Function

Description

AF343 Obtain consent to access patient data remotely

The system obtains and records consent from the remote patient to access their data to enable legal monitoring and use of that data

AF298 Record Patient Correspondence Preference

The ability of an application to record how a patient wishes to receive correspondence (Email, Letter)

DCF Transformation & Innovation Capability

As a Clinical Professional,

I want to be able to send digital messages to patients from within the EPR,

and, include documents and images with the messages,

So that, I can quickly and easily message and share from within the application.

Acceptance criteria 1:

Given a user has the correct permissions,

When there is a need to send information to the patient,

Then messages, documents and images can be automatically sent to the patient from the EPR.

Application Function

Description

AF317 Patient access to records

The ability of an authenticated patient to be able to view their own medical record including:

• All relevant documents, e.g. discharge summary, care plans

• All relevant part of care record.

• Ability to specify contact preferences

Note: It must be possible for clinicians to be able to restrict information for sharing with the patient via the portal where necessary.

AF297 Send Correspondence

The ability of an application to send relevant documentation to a Patient.

AF319 Patient information provision

The ability to send relevant information electronically to a patient. This includes the ability to assign patients to particular groups so that the information they receive is relevant.

DCF Transformation & Innovation Capability

As a Clinical Professional,

I want to be able to record patient contact information,

and, a preferred mode of contact, in the same place in the record,

So that, I can contact patients in their preferred way.

Acceptance criteria 1:

Given a user has the correct permissions,

When editing the patient’s record,

Then the user can add patient contact details,

And can choose a preferred contact method,

And this information is visible in the same place on the patient record.

Application Function

Description

AF317 Patient access to records

The ability of an authenticated patient to be able to view their own medical record including:

• All relevant documents, e.g. discharge summary, care plans

• All relevant part of care record.

• Ability to specify contact preferences

Note: It must be possible for clinicians to be able to restrict information for sharing with the patient via the portal where necessary.

DCF Transformation & Innovation Capability

As a Clinical Professional,

I want, to configure messaging templates in SMS, email and other messaging apps (e.g. WhatsApp)

So that, I can quickly create a message to be sent in the patients preferred way

Acceptance Criteria 1:

Given a user has the correct permissions,

When communicating information to a patient,

Then a message template should be available for SMS, email and other messaging services (e.g. WhatsApp)

And these templates should be configurable.

Acceptance Criteria 2:

Given a user has the correct permissions,

When sending messages to patients,

Then the Identification and Authentication Standard for Digital Health and Care Services should be used to identify the patient.

Acceptance Criteria 3:

Given information has been sent to a patient,

When a patient views the information

Then the data should be be presented in a way that adheres to the Accessible Information Standard,

And where the information is presented on a web page the Web Accessibility Guidelines should be adhered to.

Acceptance Criteria 4:

Given information has been sent to a patient,

When email has been used,

Then the Secure Email standard should be adhered to.

Application Function

Description

AF113 Patient Communications

This is the ability of an application to send an electronic notification to a patient (via email/SMS).

Standards Compliance

STD001 Accessible Information

STD076 Secure Email

STD089 Web Content Accessibility Guidelines (WCAG) 2.1

DCF Transformation & Innovation Capability

As a Clinical Professional,

I want to be able to manage system accessibility from within the system such as changing font size and audio volume,

So that the system is accessible for people with additional needs.

Acceptance criteria 1:

Given the system is online and available,

When the system is accessed by people with additional needs,

Then accessibility functionality (e.g. font size or audio) can be managed from within the system.

Acceptance criteria 2:

Given the system is online and available,

When a user accesses the system,

Then the Accessible Information standard should be used

And where the service is web based, the Web Content Accessibility Guidelines should be adhered to.

Application Function

Description

AF362 Accessibility

The system will allow configuration of accessibility settings such as font size, colours etc

Standards Compliance

STD001 Accessible Information

STD089 Web Content Accessibility Guidelines (WCAG) 2.1

The full list of standards applicable to the secondary care setting are contained at the link below

• Secondary Care Standards

The following standards apply more specifically to the requirements on this page

STD043 - Identity Verification and Authentication Standard for Digital Health and Care Services

STD001 Accessible Information

STD089 Web Content Accessibility Guidelines (WCAG) 2.1

STD094 iCal internet calendar and scheduling

Decision Support