User Persona - NHS Administrator
- Lewis Ford (Unlicensed)
Persona name | Chris |
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Persona role | Clinical Coding Officer |
Job description | Clinical coders are responsible for making a full and accurate computer record of a patient's stay in hospital. They translate diagnoses and treatment into alphanumeric codes. They liaise with clinical professionals, including doctors, nurses and other staff to ensure that patients' diagnoses are recorded accurately. They will also be involved in reviewing data. Some will work as tutors and deliver training to staff on using clinical coding. |
Company
Company name | St Thomas Hospital, London |
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Company size | 850 beds |
Industry | Medical |
Demographic information
Age | 28 |
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Gender | Male |
Income | 19.500 |
Education level | Bachelors Degree |
Residential environment | City apartment |
Personal quote
Digital Confidence
Chris is highly digitally confident, he is a PC gamer and builds his own computers. He is comfortable finding workarounds to often complex and disconnected workflows. He has little patience with overly complex systems and can be a vocal advocate for change and can be a difficult customer to please
Biography
Chris has been in the NHS for a few years since graduating university. He didn’t intend to have a career in health informatics but the COVID pandemic made him realise the important of the role and he is now preparing for the NCCQ qualification. He lives with two housemates in London and enjoys PC gaming and board games with friends. He is a frequent visitor to his local hackerspace
Professional goals | Motivators |
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Challenges | Sources of information |
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