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Health and Care Professionals will have the facility to conduct Video Consultations with individuals or potentially groups of Patients/Service Users/Proxies, reducing the need for travel and providing greater flexibility and choice for Healthcare or Care Professionals and Patient/Service Users in how services are delivered
Outcomes
For a Patient/Service User | Patient/Service Users can receive support relating to their healthcare concerns when a Video Consultation is the most appropriate method for delivering that support |
For Proxy | Proxy can receive support relating to healthcare concerns of Patient/Service User when a Video Consultation is the most appropriate method for delivering that support |
For Health or Care Professional | Health or Care Professionals can conduct consultations remotely over video ensuring care services can be delivered in a personal way regardless of location |
For Healthcare Organisation | Increase Patient/Service User access to advice or consultation by removing the barrier of locality |
MUST Epics - Epics and acceptance criteria will be evaluated during the Capability Assessment Stage of Onboarding |
E00039 - conduct Video ConsultationAs a Health or Care Professional I want to be able to conduct Video Consultations with Patients/Service Users So that I can provide support when Video Consultation is the most appropriate mode Acceptance criterion 1: conduct Video Consultation between the Patient/Service User and the Health or Care ProfessionalGiven a Video Consultation has been scheduled When the Health or Care Professional selects to conduct a Video Consultation with a Patient/Service User Then the Video Consultation can be conducted |
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