Status
ID	CO-09
Type	Core Requirement

Alpha

Published
Release	V3.0 - March 2023

Core Level Requirements

CO-09.1 Two-way Communication	CO-09.2 Scheduled and Ad hoc Messages
CO-09.3 Automated Patient Messages	CO-09.4 Message Templates

Description

In order to To provide the best care to patients, it is vital that community care providers and patients are able to must communicate effectively. This can be with service messages to patients or the ability for patients to ask clinical staff questions about their care without the need for appointments.

User Stories

Community MDF Core Capability -

CO-09.1 Two-way Communication
DCF Core Capability
As a clinical professional, I want to be able to communicate with patients using secure two-way messaging, So that information can easily be shared between patients and clinicians. Acceptance criteria 1: Given that a user has the correct permissions, When a user wants to send a message to a patient, Then secure, two-way messaging is available.
Application Function	Description
AF385 Secure messaging with patient	The ability of the system to communicate electronically with a patient Messages should be exchanged securely Support for 2-way dialog Scheduled and ad-hoc messages
Standards Compliance
STD001 Accessible Information - DCB1605 Guidance (NHS England and NHS Improvement)
STD039 Health and Social Care Organisation Reference Data - DCB0090 Guidance (NHS Digital)
STD076 Secure Email - DCB1596 Guidance (NHS Digital)
STD089 Web Content Accessibility Guidelines (WCAG) 2.1 - Web Content Accessibility Guidelines (WCAG) 2.1

Community MDF Core Capability -

CO-09.2 Scheduled and Ad hoc Messages
DCF Core Capability
As a clinical professional, I want to be able to send scheduled or ad-hoc messages So that information can easily be shared Acceptance criteria 1 Given a user has the correct permissions, When messages need to be sent to a patient, Then messages can be scheduled to be sent at specific dates and times.
Application Function	Description
AF385 Secure messaging with patient	The ability of the system to communicate electronically with a patient Messages should be exchanged securely Support for 2-way dialog Scheduled and ad-hoc messages
Standards Compliance
STD001 Accessible Information - DCB1605 Guidance (NHS England and NHS Improvement)
STD039 Health and Social Care Organisation Reference Data - DCB0090 Guidance (NHS Digital)
STD076 Secure Email - DCB1596 Guidance (NHS Digital)
STD089 Web Content Accessibility Guidelines (WCAG) 2.1 - Web Content Accessibility Guidelines (WCAG) 2.1