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Description
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Supports secure and trusted electronic communications between Citizens and the Practice. Integrates with with Patient Information Maintenance. |
Outcomes
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| Patient: |
| Accessing support and being able to communicate with their Practice remotely in a manner that suits their lifestyle, and health and care needs. | |
| For General Practice: |
| Provision of flexible tools that support remote communications with |
| a Citizen. This will allow for efficient access to Practice team members, supporting Patient care and safety, protecting Patient confidentiality, and maintaining positive relationships. |
Epics and Acceptance Criteria
Must Epics
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Epic 1 - manage communications - PatientAs a Patient I want to communicate with a Practice remotely So that I can access support without attending the practice Acceptance criterion 1: create communicationsGiven |
the Patient is logged into Citizen Services When they choose to create a communication to the Practice Then a disclaimer is shown to advise that this communication is suitable for certain situations And a communication to the Practice is created Acceptance criterion 2: view communications receivedGiven |
the Patient is logged into Citizen Services And they have been informed that a communication has been received When they choose to view communications Then the communications are displayed Acceptance criterion 3: view communications sentGiven |
the Patient is logged into Citizen Services When they choose to view communications Then they can view the communications sent Acceptance criteria 4: respond to communicationsGiven |
the Patient is logged into Citizen Services When they have received communications Then they can create a reply And a disclaimer will be displayed advised that this communication is suitable for certain situations |
May Epics
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Epic 2 - manage communications - ProxyAs a Proxy I want to communicate with a Practice remotely So that I can access support without attending the practice Acceptance criterion 1: create communicationsGiven the Proxy is logged into Citizen Services When they choose to create a communication to the Practice Then a disclaimer is shown to advise that this communication is suitable for certain situations And a communication to the Practice is created Acceptance criterion 2: view communications receivedGiven the Proxy is logged into Citizen Services And they have been informed that a communication has been received When they choose to view communications Then the communications are displayed Acceptance criterion 3: view communications sentGiven the Proxy is logged into Citizen Services When they choose to view communications Then they can view the communications sent Acceptance criteria 4: respond to communicationsGiven the Proxy is logged into Citizen Services When they have received communications Then they can create a reply And a disclaimer will be displayed advised that this communication is suitable for certain situations |
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Suppliers will have to attain compliance with this standard during these Standards during the compliance stage before they can be live on a framework with this capabilityCapability: |
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| Suppliers will Suppliers will also have to attain compliance with these additional standards duringStandards during the compliance stage before they can be live on a framework with this capabilityCapability: |
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Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding
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