Page Comparison

CO-09 Patient communication

Provide secure 2 way communication with patients via appropriate channels. Further ability to send scheduled and ad-hoc messaging to support patient self care management.

CO-09.1 Two-way Communication	CO-09.2 Scheduled and Ad hoc Messages
CO-09.3 Automated Patient Messages	CO-09.4 Message Templates

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CO-09.1 Two-way Communication
DCF Core Capability
As a clinical professional, I want to be able to communicate with patients using secure two-way messaging, So that information can easily be shared between patients and clinicians. Acceptance criteria 1: Given that a user has the correct permissions, When a user wants to send a message to a patient, Then secure, two-way messaging is available.
Application Function	Description
AF385 Secure messaging with patient	The ability of the system to communicate electronically with a patient Messages should be exchanged securely Support for 2-way dialog Scheduled and ad-hoc messages
Standards Compliance
STD001 Accessible Information - DCB1605 Guidance (NHS England and NHS Improvement)
STD039 Health and Social Care Organisation Reference Data - DCB0090 Guidance (NHS Digital)
STD076 Secure Email - DCB1596 Guidance (NHS Digital)
STD089 Web Content Accessibility Guidelines (WCAG) 2.1 - Web Content Accessibility Guidelines (WCAG) 2.1

CO-09.2 Scheduled and Ad hoc Messages
DCF Core Capability
As a clinical professional, I want to be able to send scheduled or ad-hoc messages So that information can easily be shared Acceptance criteria 1 Given a user has the correct permissions, When messages need to be sent to a patient, Then messages can be scheduled to be sent at specific dates and times.
Application Function	Description
AF385 Secure messaging with patient	The ability of the system to communicate electronically with a patient Messages should be exchanged securely Support for 2-way dialog Scheduled and ad-hoc messages
Standards Compliance
STD001 Accessible Information - DCB1605 Guidance (NHS England and NHS Improvement)
STD039 Health and Social Care Organisation Reference Data - DCB0090 Guidance (NHS Digital)
STD076 Secure Email - DCB1596 Guidance (NHS Digital)
STD089 Web Content Accessibility Guidelines (WCAG) 2.1 - Web Content Accessibility Guidelines (WCAG) 2.1

Covered by:

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Applicable Standards

The full list of standards applicable to the community care setting are contained at the link below