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ID

RM90

Version2.0.0
TypeRoadmap Item


Title

Service Management Standard Optimisation

Description

Update to the Service Management Standard and other consequential changes

Date Added

Standards and Capabilities

Service Management Standard, Interoperability Standard, Commercial Standard

Change Route

Managed Capacity

Change Type

Uplift

Status

Published

Publication Date 
Effective Date

 

Incentives / Funding

None

Incentive Dates

N/A


Background

Suppliers were notified on 5th July 2019 that the Service Management Standard would be subject to an optimisation review. As a result of the review an uplifted draft Service Management Standard is proposed. The Commercial Standard and Interoperability Standard are also being uplifted in relation to this change.


Outline Plan

  1. Provide draft uplifted Service Management Standard on 13 February 2020 - Complete
  2. Invite review comments from suppliers by 17:00 on 21 February 2020 - Complete
  3. Address review comments at the next Market Governance Group meeting - Completed by correspondence
  4. Publish uplifted Service Management Standard v2.0.0 (mid March 2020 at the latest) - Complete
  5. The current Service Management Standard v1.1.0 will be retired on 31 December 2020 and the Effective Date for the new Service Management Standard v2.0.0 is 31 December 2020
  6. Suppliers can either choose to operate under Service Management Standard v1.1.0 or Service Management Standard v2.0.0 - Suppliers to indicate preference via Supplier Manager

Note: Initially, the uplift is presented via a Microsoft Office document set, however, the intention is to incorporate the requirements into Confluence. Other Standards expected to be uplifted are the Interoperability Standard and the Commercial Standard.


Summary of Change

A summary of the changes and a description of the document set is available in the 'Read-me' summary below.



Full Specification


Assurance Approach

Supplier Solutions will go through compliance. See provided Traceability matrices for details.


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