Please note the contents of the Digital Care Services Cloud Telephony Framework Capabilities and Standards model is to be considered as ‘Draft’ at this time and is provided for information only.

Welcome to the Digital Care Services Cloud Telephony Framework Capabilities & Standards site

Click on relevant Capability or Standard below to view further information. If you are new to this Wiki, please view the introduction to Capabilities and Standards page.

To view a short description for a Capability or Standard click 'More…'

Overarching Standards (apply to all Solutions)	Capabilities

Overarching Standards (apply to all Solutions)	Capabilities
Advanced Cloud-Based Telephony	Auto-Attendant and Interactive Voice Response (IVR)
Business Continuity and Disaster Recovery Ensures that suppliers Solutions are supported by robust business continuity plans and disaster recovery measures.	Call Forecasting & Reporting
Clinical Safety Supports the management of clinical risk and Patient safety.	Call Recording
Commercial	Office Telephony
Hosting & Infrastructure	Rule Based Call Routing
Information Governance
Non-Functional Questions
Service Management
Testing
Training

Interoperability Standards

Digital Care Services Cloud Telephony Framework

Digital Care Services Cloud Telephony Framework Home

Welcome to the Digital Care Services Cloud Telephony Framework Capabilities & Standards site

Overarching Standards

Capabilities

Overarching Standards

Capabilities

Advanced Cloud-Based Telephony

Auto-Attendant and Interactive Voice Response (IVR)

Business Continuity and Disaster Recovery

Call Forecasting & Reporting

Clinical Safety

Call Recording

Commercial

Office Telephony

Hosting & Infrastructure

Rule Based Call Routing

Information Governance

Non-Functional Questions

Service Management

Testing

Training

Interoperability Standards

Interoperability

IM1

GP Connect