Digital Care Services Cloud Telephony Framework Home

Please note the contents of the Digital Care Services Cloud Telephony Framework Capabilities and Standards model is to be considered as ‘Draft’ at this time and is provided for information only.

Welcome to the Digital Care Services Cloud Telephony Framework Capabilities & Standards site

Click on relevant Capability or Standard below to view further information.  If you are new to this Wiki, please view the introduction to Capabilities and Standards page.

To view a short description for a Capability or Standard click 'More…'

Overarching Standards

(apply to all Solutions)

Capabilities

Overarching Standards

(apply to all Solutions)

Capabilities

Advanced Cloud-Based Telephony

 

Auto-Attendant and Interactive Voice Response (IVR)

 

Business Continuity and Disaster Recovery

Ensures that suppliers Solutions are supported by robust business continuity plans and disaster recovery measures.

Call Forecasting & Reporting

 

Clinical Safety

Supports the management of clinical risk and Patient safety.

Call Recording

 

Commercial

This Standard underpins all commercial activity relating to the Catalogue. It does this by defining a number of rules governing the commercial relationship of relevant parties and by setting out standards of behaviour and principles of access to data and services charges. 

Office Telephony

 

Hosting & Infrastructure

Supports best practices for infrastructure and hosting of systems. For example, ensuring that systems are cost effective, secure and energy efficient.

Rule Based Call Routing

 

Information Governance

Supports the controls needed to ensure that sensitive Personal Data is kept confidential, is accurate and is available to authorised users when required.

 

Non-Functional Questions

Enables NHS Digital to assess the risk associated with the Compliance Assessment of the Solution against appropriate Overarching Standards.

 

Service Management

Supports suppliers in the delivery and management of services that support and provide their Solutions.

 

Testing

Ensures that Suppliers' software delivery test processes are of sufficient quality and rigour.

 

Training

Defines the training activities and collateral expected from Suppliers to support the buyers and users of their Solutions.

 

Interoperability Standards

Interoperability

Defines a comprehensive set of Standards, interfaces and protocols that Solutions and systems will use when interoperating.

IM1

IM1 is a mechanism for accessing data held in GP Systems (Systems providing one or more Capabilities as part of the GP IT Futures Framework).

GP Connect

GP Connect allows authorised clinical staff to share and view GP Practice clinical information and data between IT systems, quickly and efficiently.