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CO-09.1 Two-way Communication

DCF Core Capability

As a clinical professional,

I want to be able to communicate with patients using secure two-way messaging,

So that information can easily be shared between patients and clinicians.

Acceptance criteria 1:

Given that a user has the correct permissions,

When a user wants to send a message to a patient,

Then secure, two-way messaging is available.

Application Function

Description

AF385 Secure messaging with patient

The ability of the system to communicate electronically with a patient

  • Messages should be exchanged securely

  • Support for 2-way dialog

  • Scheduled and ad-hoc messages

Standards Compliance

STD001 Accessible Information

- DCB1605 Guidance (NHS England and NHS Improvement) 

STD039 Health and Social Care Organisation Reference Data

- DCB0090 Guidance (NHS Digital)

STD076 Secure Email

- DCB1596 Guidance (NHS Digital)

STD089

Web Content Accessibility Guidelines (WCAG) 2.1 -

Web Content Accessibility Guidelines (WCAG) 2.1

CO-09.2 Scheduled and Ad hoc Messages

DCF Core Capability

As a clinical professional,

I want to be able to send scheduled or ad-hoc messages

So that information can easily be shared

Acceptance criteria 1

Given a user has the correct permissions,

When messages need to be sent to a patient,

Then messages can be scheduled to be sent at specific dates and times.

Application Function

Description

AF385 Secure messaging with patient

The ability of the system to communicate electronically with a patient

  • Messages should be exchanged securely

  • Support for 2-way dialog

  • Scheduled and ad-hoc messages

Standards Compliance

STD001 Accessible Information

- DCB1605 Guidance (NHS England and NHS Improvement) 

STD039 Health and Social Care Organisation Reference Data

- DCB0090 Guidance (NHS Digital)

STD076 Secure Email

- DCB1596 Guidance (NHS Digital)

STD089

Web Content Accessibility Guidelines (WCAG) 2.1 -

Web Content Accessibility Guidelines (WCAG) 2.1

...

Applicable Standards

The full list of standards applicable to the community care setting are contained at the link below

Community Care Standards

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