C2E1 

Communication Management - Patient

Allow the Patient to create, receive, view, and respond to communications with the Patient's Practice.

See GP-PPFS-3.2-07 for incorporation of communications into Patient Record.

C2E2

Communication Management - Proxy

Allow the Proxy to create, receive, view, and respond to communications with the Patient's Practice.

See GP-PPFS-3.2-07 for incorporation of communications into Patient Record.

C2E1 

Communication Attachments - Patient

Allow Patients to attach documents to their communications.

C2E2

Communication Attachments - Proxy

Allow Proxies to attach documents to their communications.

C2E1 

Organise Messages - Patient

Allow Patients to organise their messages.

C2E2

Organise Messages - Proxy

Allow Proxies to organise their messages.

C2E1 

Patient Notification of Patient-Practice Communications

Notify a Patient via their preferred Verified Contact Details (see COM1) that they have received a message from the Practice. When the message is related to an existing communication (e.g. a reply to an existing message), only Patients involved in the communication will need to be notified.

C2E2

Proxy Notification of Patient-Practice Communications

Notify a Proxy via their preferred Verified Contact Details (see COM1) that they or the Patient have received a message from the Practice. When the message is related to an existing communication (e.g. a reply to an existing message), only Patients and Proxies involved in the communication will need to be notified.

C2E1 

Practice Notification (Task) of Patient-Practice Communications

Notify Practice Users e.g. by generating a notification, that a message has been received, whether Citizen initiated or in response to previous communications.

Such notification to be assigned to a specified Practice User, Role or Group as per Practice Configuration.

See GP-PPFS-3.3-06 for configuring Patient-Practice communications

See Workflow - Standard

C2E1 

Display Configurable Disclaimer - Patient

A practice configurable disclaimer to be displayed to Patients when creating a communication so that important information about this service is always visible.

See GP-PPFS-3.3-14 for practice configuration of disclaimer.

C2E2

Display Configurable Disclaimer - Proxy

A practice configurable disclaimer to be displayed to Proxies when creating a communication so that important information about this service is always visible.

See GP-PPFS-3.3-14 for practice configuration of disclaimer.