Digital Interaction (DI)
- Lewis Ford (Unlicensed)
(DI)ID | DI-01 to DI-03 |
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Type | Core Requirement |
Status | Live |
Description
Functionality to communicate with patients either through automated messaging, virtual engagements or otherwise and the accessibility requirements for patients.
User Stories
EPR MDF Core Capability | |
DI-01.1 - Remote & Virtual Engagement | |
As a Healthcare or Clinical Professional, I want, to be able to communicate virtually and remotely with care providers, patients, service users and advisory services, So that I can meet face to face without limitation to email, personal contact etc. Acceptance criteria 1Given the desire to meet virtually/remotely When the need for advice, consultation or engagement is required Then tools such as online meetings are available Acceptance Criteria 2Given the need to communicate with citizens through online technology services When identifying the parties Then the Identification and Authentication Standard for Digital Health and Care Services should be followed Acceptance Criteria 3Given the need to communicate with citizens through online technology services When creating or procuring online services Then the Accessible Information standard should be used and where the service is web based the Web Content Accessibility Guidelines | |
Application Function | Description |
AF269 E-Consultation | The ability to provide communication through the use of video conference technology or teleconference technology or audio interpretation technology |
Standards Compliance | |
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Addition Information - STD089 - Web Content Accessibility Guidelines (WCAG) 2.1 Self assessment is applicable for this standard and priority will be on clinician facing software as opposed to the entire public facing content of the vendor | |
EPR MDF Core Capability | |
DI-01.2 - Consent and Authentication | |
As a Healthcare or Clinical Professional, I want patient consent to be captured in the patient record for virtual consultation, So that consent management is captured compliant with principles, standards and rules. Acceptance criterion 1:Given need to record patient consent When a virtual consultation is required Then the consent is captured and complaint with principles, standards and rules | |
Application Function | Description |
AF343 Obtain consent to access patient data remotely | The system obtains and records consent from the remote patient to access their data to enable legal monitoring and use of that data |
AF298 Record Patient Correspondence Preference | The ability of an application to record how a patient wishes to receive correspondence (Email, Letter) |
EPR MDF Transformation & Innovation Capability | |
DI-02.1 - Automated Patient Messaging | |
As a Clinical Professional, I want to be able to send digital messages to patients from within the EPR, and, include documents and images with the messages, So that, I can quickly and easily message and share from within the application. Acceptance criterion 1Given the desire to send messages, documents and images to a patient When there is a need to communicate with the patient Then messages, documents and images can be automatically sent to the patient from the EPR | |
Application Function | Description |
AF317 Patient access to records | The ability of an authenticated patient to be able to view their own medical record including:
Note: It must be possible for clinicians to be able to restrict information for sharing with the patient via the portal where necessary. |
AF297 Send Correspondence | The ability of an application to send relevant documentation to a Patient. |
AF319 Patient information provision | The ability to send relevant information electronically to a patient. This includes the ability to assign patients to particular groups so that the information they receive is relevant. |
EPR MDF Transformation & Innovation Capability | |
DI-02.2 - Preferred Contact Method | |
As a Clinical Professional, I want to be able to record patient contact information, and, a preferred mode of contact, in the same place in the record, So that, I can contact patients in their preferred way. Acceptance criterion 1:Given the need to contact a patient When they have specified a preferred mode of contact Then the preferred contact method is in the same place in the record | |
Application Function | Description |
AF317 Patient access to records | The ability of an authenticated patient to be able to view their own medical record including:
Note: It must be possible for clinicians to be able to restrict information for sharing with the patient via the portal where necessary. |
EPR MDF Transformation & Innovation Capability | |
DI-02.3 - Messaging Templates | |
As a Clinical Professional, I want, to configure messaging templates in SMS, email and other messaging apps (e.g. WhatsApp) So that, I can quickly create a message to be sent in the patients preferred way Acceptance Criteria 1Given the need to quickly and easily communicate with a patient When communicating important information Then configurable message templates are available for SMS, email and other messaging apps (e.g. WhatsApp) Acceptance Criteria 2Given the need to communicate with citizens through online technology services When identifying the parties Then the Identification and Authentication Standard for Digital Health and Care Services should be followed Acceptance Criteria 3Given the need to communicate with citizens through online technology services When creating or procuring online services Then the Accessible Information standard should be used and where the service is web based the Web Content Accessibility Guidelines Acceptance Criteria 4Given the need to send messages containing sensitive data to a patient electronically When using Email Then the Secure Email standard should be used | |
Application Function | Description |
AF113 Patient Communications | This is the ability of an application to send an electronic notification to a patient (via email/SMS). |
Standards Compliance | |
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EPR MDF Transformation & Innovation Capability | |
DI-03.1 - Accessibility | |
As a Clinical Professional, I want to be able to manage system accessibility from within the system and, to change font size, audio, and any other accessibility requirements, So that the system is accessible for people with additional needs Acceptance criterion 1Given the need to make the system accessible When the system is accessed by people with additional needs Then accessibility functionality (e.g. font size or audio) can be managed from within the system Acceptance Criteria 2Given the need to communicate with citizens through online technology services When creating or procuring online services Then the Accessible Information standard should be used and where the service is web based the Web Content Accessibility Guidelines | |
Application Function | Description |
AF362 Accessibility | The system will allow configuration of accessibility settings such as font size, colours etc |
Standards Compliance | |
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Applicable Standards |
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The full list of standards applicable to the secondary care setting are contained at the link below The following standards apply more specifically to the requirements on this page
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