Summary

Living Documents

Please note that this guidance is a set of living documents and will be regularly updated.

Some processes have yet to be fully defined - these will be added as they are completed.

The processes are under continual review and will be amended as required.

Remediation occurs when a you fail to achieve compliance with a Standard or are found to not be compliant at some point in the future. The most common scenario is failing to achieve the compliance deadline dates set out in your Work Off Plan.

Objectives

Every Solution which is listed on the Buying Catalogue has full compliance with the relevant Standards.
Buyers have confidence that the Solution they’re purchasing is assured by the Programme.

Actions required of you

Respond to the ‘4 week to deadline date’ letter
If an extension is not appropriate, work together with The Programme to create a Remediation Plan
For 6 weeks, continue to work together with The Programme to reach a resolution

Actions required of us

Send you a ‘4 week to deadline date’ letter reminding you that you’re close to missing your deadline
Decide if an extension is appropriate. If not - work together with you to create a Remediation Plan
If a Remediation Plan is not agreed then a notice is placed on the Solution’s listing page stating your Solution is in Remediation and the reasons
For 6 weeks, continue to work together to reach a resolution
If a resolution is not agreed then your solution is removed from the Buying Catalogue and your Catalogue Agreement is terminated