Appointment Management - GP
- Gavin Start
ID | AM.08 |
|---|---|
Version | v1.0 - March 2024 |
Type | Transformation Capability |
Status | Published |
Capability description
Can support the booking and referral into GP allocated appointment slots (both in hours and out of hours) via Ambulance Service (if not conveyed)' to other services where slots are available.
Contents
Appointment Booking and Referral Management
The system must be able to manage and coordinate patient appointments, schedule appointments, manage calendars, and ensure appointments are booked efficiently and accurately.
This function also involves managing referrals from one GP Service to another. It includes tracking and coordinating referrals, processing them promptly, and communicating with the referring and receiving parties.
AM.08.01 Book GP Appointments for Patients |
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DCF Transformation Capability |
As a 999 call handler or ambulance clinician, I want the system to support booking appointments with General Practitioners (GPs) during their allocated in-hours slots So that I can efficiently refer patients for non-emergency medical care. Acceptance criterion 1:Given that a 999 call handler or ambulance clinician is permitted to book appointments, When booking an in-hours GP slot, Then, the system should display the available appointment slots of GPs during their in-hours schedule. And the system should enable the selection of a suitable appointment slot for the patient and book it through the system. And the system should send a confirmation of the booked appointment to both the patient and the GP. |
Standards Compliance |
STD062 NHS Number |
AM.08.02 Book Patients in Out-of-Hours Slots |
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DCF Transformation Capability |
As a 999 call handler or ambulance clinician, I want the system to support booking appointments with General Practitioners (GPs) during their allocated out-of-hours slots So that I can efficiently refer patients for non-emergency medical care outside regular working hours. Acceptance criterion 1:Given that a 999 call handler or ambulance clinician is permitted to book appointments, When booking an out-of-hours GP slot, Then the system should allow an appointment to be scheduled without any errors or restrictions, ensuring efficient referral of patients for non-emergency medical care outside regular working hours. |
Standards Compliance |
STD062 NHS Number |
AM.08.03 Search and Fulfil Appointment Slots |
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DCF Transformation Capability |
As a 999 call handler or ambulance clinician, I want the system to support referring patients directly to the allocated appointment slots of GPs So that I can streamline the process and ensure timely access to medical care. Acceptance criterion 1:Given that a 999 call handler or ambulance clinician is permitted to select a patient for referral, When the referral process is initiated through the system, Then the system should allow the choice of a specific GP and allocate the patient to an available appointment slot with that GP, ensuring that the appointment time aligns with the GP's out-of-hours availability. |
Standards Compliance |
STD062 NHS Number |
AM.08.04 Access Real Time GP Slots Data |
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DCF Transformation Capability |
As a 999 call handler or ambulance clinician, I want the system to provide visibility of GP appointment availability in real-time, So that I can make informed decisions and efficiently manage patient referrals. Acceptance criterion 1:Given that a 999 call handler or ambulance clinician is permitted to view GP appointment availability, When the system is accessed to view GP appointment availability, Then the system should display real-time and up-to-date information on GP appointment slots, indicating the available times and any changes in availability, enabling me to make timely and informed patient referrals. |
Standards Compliance |
STD062 NHS Number |
AM.08.05 Maintain GP Appointment Log |
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DCF Transformation Capability |
As a 999 call handler or ambulance clinician, I want the system to maintain a log or history of GP appointments and referrals made through the system, So that I can track and analyse the usage and effectiveness of the service. Acceptance criterion 1:Given that a 999 call handler or ambulance clinician is permitted to access the system to track GP appointments and referrals, When the system's history or log is accessed, Then the system should provide a comprehensive and searchable record of all GP appointments and referrals made through the system, including relevant details such as dates, patient information, and outcomes, allowing the service's usage and effectiveness to be monitored and analysed. |
Standards Compliance |
STD157 Formatting dates and times in data |