Appointment Management - Non-GP
- Gavin Start
ID | AM.10 |
|---|---|
Version | v1.0 - March 2024 |
Type | Innovation Capability |
Status | Published |
Capability description
Can support the booking and referral into other care settings (both in hours and out of hours) via Ambulance Service (if not conveyed)'
Contents
Care Coordination and Referral Services
The system must support coordinating the care of patients across other healthcare services. Allowing assessing patient needs, coordinating appointments and referrals, and ensuring patients receive appropriate and timely care.
AM.10.01 Create Appropriate Healthcare Pathway Appointment |
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DCF Innovation Capability |
As a 999 call handler / clinician in the control room, I want the system to enable me book an appointment for a low acuity patient, So that they can be directed to the appropriate healthcare pathway. Acceptance criterion 1:Given a 999 call handler / clinician in the control room is permitted to book appointments for low-acuity patients, When the patient triage system determines their suitability for services, Then the system should book the patient to the most appropriate healthcare pathway service based on their needs and location. |
Standards Compliance |
STD146 NHS 111 API standard |
AM.10.02 Triage Assessment |
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DCF Innovation Capability |
As a 999 call handler / clinician in the control room, I want the system to accurately assess the severity of low acuity patients' conditions, e.g. access to local healthcare records /care plans/allergies, So that I can determine the most appropriate service for their needs. Acceptance criterion 1:Given a 999 call handler / clinician in the control room utilises a standardised assessment tool or protocol for triaging low-acuity patients, When the severity of the patients condition is assessed using symptoms, vital signs, and medical history, Then system should accurately categorise low acuity patients based on their triage assessment. |
Standards Compliance |
STD062 NHS Number |
AM.10.03 Access National Directory of Services |
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DCF Innovation Capability |
As a paramedic on scene, I want the system to accurately assess the severity of low acuity patients' conditions, So that I can book the most appropriate service for their needs. Acceptance criterion 1:Given a paramedic on scene assesses the severity of a low acuity patients' condition, When the system is accessed to record this assessment, Then the system should provide access to the patient's complete local healthcare record, care plan, and allergy information, ensuring that the paramedic on scene has the necessary data to provide appropriate care and treatment to the patient. |
Standards Compliance |
STD062 NHS Number |
AM.10.04 External Referral Updates |
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DCF Innovation Capability |
As an Ambulance Service Provider, I want to receive alerts when a patient attends the service they have been booked, So that I can see how effective the service is. Acceptance criterion 1:Given an Ambulance Service Provider books services for patients, When a patient attends the service they have been booked Then, the system will send an alert or notification which is accurate reflecting the attendance of the patient. |
Standards Compliance |
STD062 NHS Number |