Appointments Management - Citizen v1.0.1
- Leah Unsworth-Hughes (Unlicensed)
Full Capability status only. For this Capability, Solutions are required to meet all MUST EPICs and associated acceptance criteria.
Description
Enables Citizens to manage their Appointments online. Supports the use of Appointment Slots that have been configured in Appointments Management - GP.
Outcomes
| For a Patient: | The ability to view, book and cancel Appointments online efficiently and in a manner that suits their needs and with easy visibility of future booked Appointments and available Appointment Slots. |
| For General Practice: | The effective management of time, personnel, and resources to ensure Patients have timely access to appropriate medical services. As a result, there will be fewer phone calls/face-to-face transactions with Patients, releasing time for staff to be deployed on other tasks. |
C1E1 - manage Appointments
As a Patient
I want to manage Appointments
So that I can manage my Appointments without contacting the Practice
Acceptance criterion 1: book Appointments
Given the Patient is logged into Citizen Services
When they choose to book an Appointment
Then the Appointment is booked with the Practice
Acceptance criterion 2: view Appointments
Given the Patient is logged into Citizen Services
When they choose to view the Appointments
Then the Appointments are displayed
Acceptance criterion 3: cancel Appointments
Given the Patient is logged into Citizen Services
When they choose to cancel an Appointment
Then the Appointment is cancelled with the Practice
C1E2 - manage Appointments by Proxy
As a Proxy
I want to manage Appointments for a Patient
So that I can manage Appointments for a Patient without contacting the Practice
Acceptance criterion 1: book Appointments
Given the Proxy is logged into Citizen Services
When they choose to book an Appointment
Then the Appointment is booked with the Practice
Acceptance criterion 2: view Appointments
Given the Proxy is logged into Citizen Services
When they choose to view the Appointments
Then the Appointments are displayed
Acceptance criterion 3: cancel Appointments
Given the Proxy is logged into Citizen Services
When they choose to cancel an Appointment
Then the Appointment is cancelled with the Practice
Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:
- Appointments Management - Citizen - Standard
Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:
- Interoperability Standard
- Citizen Access
- Management Information (MI) Reporting
- Overarching Standards
Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding