Communicate With Practice - Citizen v1.0.1
- Michael France
Full or Partial Capability status. For this Capability, Solutions are required to meet a minimum of one MUST EPIC and associated acceptance criteria but not all MUST EPICs (where there are multiple MUST EPICS) to achieve Partial Capability Status, or; to meet all MUST EPICs and their associated acceptance criteria to achieve Full Capability Status.
Description
Supports secure and trusted electronic communications between Citizens and the Practice. Integrates with Patient Information Maintenance - GP.
Outcomes
| For a Patient: | Accessing support and being able to communicate with their Practice remotely in a manner that suits their lifestyle, and health and care needs. |
| For General Practice: | Provision of flexible tools that support remote communications with a Citizen. This will allow for efficient access to Practice team members, supporting Patient care and safety, protecting Patient confidentiality, and maintaining positive relationships. |
C2E1 - manage communications - Patient
As a Patient
I want to communicate with a Practice remotely
So that I can access support without attending the practice
Acceptance criterion 1: create communications
Given the Patient is logged into Citizen Services
When they choose to create a communication to the Practice
Then a disclaimer is shown to advise that this communication is suitable for certain situations
And a communication to the Practice is created
Acceptance criterion 2: view communications received
Given the Patient is logged into Citizen Services
And they have been informed that a communication has been received
When they choose to view communications
Then the communications are displayed
Acceptance criterion 3: view communications sent
Given the Patient is logged into Citizen Services
When they choose to view communications
Then they can view the communications sent
Acceptance criteria 4: respond to communications
Given the Patient is logged into Citizen Services
When they have received communications
Then they can create a reply
And a disclaimer will be displayed advised that this communication is suitable for certain situations
C2E2 - manage communications - Proxy
As a Proxy
I want to communicate with a Practice remotely
So that I can access support without attending the practice
Acceptance criterion 1: create communications
Given the Proxy is logged into Citizen Services
When they choose to create a communication to the Practice
Then a disclaimer is shown to advise that this communication is suitable for certain situations
And a communication to the Practice is created
Acceptance criterion 2: view communications received
Given the Proxy is logged into Citizen Services
And they have been informed that a communication has been received
When they choose to view communications
Then the communications are displayed
Acceptance criterion 3: view communications sent
Given the Proxy is logged into Citizen Services
When they choose to view communications
Then they can view the communications sent
Acceptance criteria 4: respond to communications
Given the Proxy is logged into Citizen Services
When they have received communications
Then they can create a reply
And a disclaimer will be displayed advised that this communication is suitable for certain situations
Suppliers will have to attain compliance with these Standards during the compliance stage before they can be live on a framework with this Capability:
- Communicate with Practice - Citizen - Standard
Suppliers will also have to attain compliance with these additional Standards during the compliance stage before they can be live on a framework with this Capability:
- Interoperability Standard
- Citizen Access
- Management Information (MI) Reporting
- Overarching Standards
Suppliers will not be assessed or assured on these Roadmap Items as part of Onboarding