Description

The Productivity Capability is used to describe a wide range of Solutions that deliver one or more of the following outcomes to Patients/Service Users and Staff within health and care settings:

• Reduced costs
• Improved processes through access to better quality data
• Improved Patient/Service User experience
• Improved Staff experience

The Solutions that may be listed against the Productivity Capability can be loosely grouped as Patient-facing or Organisation-facing, and examples of the types of Solutions that might fall into each group are:

• Patient-facing:
  • Appointment check-in
  • Patient communication/messaging
  • Surveys
  • Waiting-room information
• Organisation-facing:
  • Clinical correspondence
  • Dictation
  • Label printing
  • Panic button
  • Stock management
  • Triage

This is not, however, an exhaustive list and the Capability has been deliberately documented with the goal of keeping the door open for other functions, not already identified, to be included in Solutions on the Catalogue. Because Productivity is intended to encompass a wide range of Supplier defined capabilities that can contribute to Solutions, the approach to documenting the requirements and evaluating Suppliers against these requirements differs from that used for other Capabilities, as described below.

Outcomes

As part of Catalogue On-Boarding, Suppliers are expected to identify one or more of the Outcomes below that their Productivity Capability aligns to.