For Community Pharmacy Clinical Services:

Management of Inbound Referrals with technology provides better efficiency to Health or Care Organisations by using mechanisms to manage Referrals.

For a Patient:

Requests to relevant Health and Care Organisations for advice, treatment or handover of care that is efficiently managed, in turn providing appropriate care for the Patient.

For Health or Care Organisations:

Reduces the dependency on GP Practices, where clinically appropriate, by allowing Health and Care Organisations to send Referrals to Community Pharmacies.

E00639 - view Community Pharmacy Inbound Referrals from NHS 111 for Patients

As a Health or Care Professional

I want to view Community Pharmacy Inbound Referrals from NHS 111 for Patients

So that I can review Inbound Referrals from NHS 111 for Patients

Acceptance criterion 1: view Community Pharmacy Inbound Referrals from NHS 111 for Patients

Given the Health or Care Professional is permitted to manage Inbound Referrals from NHS 111 for Patients

When the Health or Care Professional selects to view an Inbound Referral from NHS 111

Then the NHS 111 Inbound Referral is displayed

E00674 - view Community Pharmacy Inbound Referrals from GP Practices for Patients

As a Health or Care Professional

I want to view Community Pharmacy Inbound Referrals from GP Practices for Patients

So that I can review Inbound Referrals from GP Practices for Patients

Acceptance criterion 1: view Community Pharmacy Inbound Referrals from GP Practices for Patients

Given the Health or Care Professional is permitted to manage Inbound Referrals from GP Practices for Patients

When the Health or Care Professional selects to view an Inbound Referral from a GP Practice

Then the GP Practice Inbound Referral is displayed

E00641 - manually create Community Pharmacy Inbound Referrals for Patients

As a Health or Care Professional

I want to manually create Community Pharmacy Inbound Referrals for Patients

So that Referrals can be created manually

Acceptance criterion 1: manually create Community Pharmacy Inbound Referrals for Patients

Given the Health or Care Professional is permitted to manage Inbound Referrals for Patients

When the Health or Care Professional selects to manually create a Referral for a Patient

Then the Referral is created manually

E00645 - access Personal Demographics Service (PDS) to verify Patient details

As a Health or Care Professional

I want to access the Personal Demographics Service (PDS)

So that the Patient’s details can be verified against Personal Demographics Service (PDS)

Acceptance criterion 1: access Personal Demographics Service (PDS) to verify Patient details

Given the Health or Care Professional is permitted to access the Personal Demographics Service (PDS)

When the Health or Care Professional selects to access the Personal Demographics Service (PDS)

Then the Personal Demographics Service (PDS) is accessed

E00643 - amend status of Community Pharmacy Inbound Referrals for Patients

As a Health or Care Professional

I want to amend the status of Community Pharmacy Inbound Referrals for Patients

So that the status of Inbound Referrals can be amended

Acceptance criterion 1: amend status of Community Pharmacy Inbound Referrals for Patients

Given the Health or Care Professional is permitted to manage Inbound Referrals for Patients

When the Health or Care Professional selects an action to progress the Referral

Then the Inbound Referral status is amended

E00640 - notify Health or Care Professional of new Community Pharmacy Inbound Referrals for Patients

As a Health or Care Professional

I want to be notified of new Inbound Community Pharmacy Referrals for Patients

So that I know when new Inbound Referrals are received

Acceptance criterion 1: notify Health or Care Professional of new Community Pharmacy Inbound Referrals for Patients

Given the Health or Care Professional is permitted to manage Referrals for Patients

When a new Inbound Referral is received

Then the Health or Care Professional is notified of the new Inbound Referral

E00642 - sort Community Pharmacy Inbound Referrals for Patients

As a Health or Care Professional

I want to sort Inbound Referrals for Patients

So that I can view the Community Pharmacy Inbound Referrals most appropriate to the situation

Acceptance criterion 1: sort Community Pharmacy Inbound Referrals for Patients

Given the Health or Care Professional is permitted to manage Inbound Referrals for Patients

When the Health or Care Professional selects to sort Inbound Referrals

Then the Inbound Referrals are sorted according to the selection

E00644 - flag overdue Community Pharmacy Inbound Referrals for Patients

As a Health or Care Professional

I want overdue Community Pharmacy Inbound Referrals to be flagged

So that I can identify overdue Inbound Referrals

Acceptance criterion 1: flag overdue Community Pharmacy Inbound Referrals for Patients

Given the Health or Care Professional is permitted to manage Referrals for Patients

When an Inbound Referral is overdue

Then the overdue Inbound Referral is flagged