For a Patient

Patient can receive support relating to their healthcare concerns when a Video Consultation is the most appropriate method for delivering that support.

For Health or Care Professional

Health or Care Professionals can conduct consultations remotely with Patients/Patient Representatives over video ensuring care services can be delivered in a personal way regardless of location.

MUST Epics - Describes the minimum functionality required to deliver a Capability.

As a Health or Care Professional

I want to conduct Video Consultations

So that I can provide healthcare support when a Video Consultation is most appropriate

Given the Health or Care Professional has scheduled a Video Consultation

When the Health or Care Professional selects to conduct a Video Consultation

Then the Video Consultation is conducted

As a Health or Care Professional

I want Video Consultations data to be submitted to the Authority

So that information can be submitted to the Authority to support understanding of demand and activity within a Healthcare Organisation

Given there is Video Consultations data to be submitted by the Solution

When the creation of the Video Consultations data file is triggered

Then the Video Consultations data file is created

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research.

As a Health or Care Professional

I want to conduct Video Consultations with multiple participants

So that I can conduct Video Consultations with multiple participants

Given the Health or Care Professional has scheduled a Video Consultation with multiple participants

When the Health or Care Professional selects to conduct a Video Consultation with multiple participants

Then the Video Consultation with multiple participants is conducted

As a Health or Care Professional

I want to conduct a Video Consultation without participants needing to register to join

So that I can provide healthcare support when a Video Consultation is most appropriate

Given the Health or Care Professional is permitted to conduct Video Consultations

When the Health or Care Professional selects to share access details with participants for a Video Consultation

Then the Video Consultation access details are shared

And the participant can join the Video Consultation without the need to pre-register with the Solution

As a Health or Care Professional

I want to end a Video Consultation for all participants

So that the Video Consultation is ended for all participants

Given the Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to end the Video Consultation

Then the Video Consultation is ended for all participants

As a participant of a Video Consultation

I want to rejoin a Video Consultation I have left whilst it is still in progress

So that I can rejoin the Video Consultation whilst it is still in progress

Given a Video Consultation is in progress

And a participant has left the Video Consultation

When the participant selects to rejoin the Video Consultation

Then the participant rejoins the Video Consultation

As a Health or Care Professional

I want rejoin a Video Consultation after I have left

So that I can rejoin the Video Consultation whilst it is still in progress

Given the Health or Care Professional is conducting a Video Consultation

And the Health or Care Professional has left the Video Consultation

When the Health or Care Professional selects to rejoin the Video Consultation

Then the Health or Care Professional rejoins the Video Consultation

As a Health or Care Professional

I want to send and receive Direct Messages during a Video Consultation

So that information can be provided via a Direct Message

Given the Health or Care Professional is conducting a Video Consultation

When the participant selects to send a Direct Message to the Health or Care Professional

Then the Direct Message is sent

And the Direct Message can be viewed by the Health or Care Professional

Given the Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to send a Direct Message to the participants

Then the Direct Message is sent

And the Direct Message can be viewed by the participants

As a Health or Care Professional

I want to view information from the Patient’s Electronic Patient Record (EPR) during a Video Consultation

So that I can view the Patient's medical history during a Video Consultation

Given the Health or Care Professional is permitted to view information from the Patient’s Electronic Patient Record (EPR) during a Video Consultation

When the Health or Care Professional selects to view information from the Patient's Electronic Patient Record (EPR)

Then information from the Patient’s Electronic Patient Record (EPR) is displayed

As a Health or Care Professional

I want files to be electronically shared during a Video Consultation

So that further information can be provided to support the Consultation

Given the Health or Care Professional is conducting a Video Consultation

When the participant selects to electronically share a file with the Health or Care Professional

Then the file is electronically shared with the Health or Care Professional

And the file can be accessed by the Health or Care Professional during the Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to electronically share a file

Then the file is electronically shared with the participants

And the file can be accessed by the participants during the Video Consultation

As a Health or Care Professional

I want screen sharing during a Video Consultation

So that further information can be provided on screen

Given the Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to share their screen

Then the Health or Care Professional’s screen is shared in the Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

When the participant selects to share their screen

Then the participant’s screen is shared with the Health or Care Professional in the Video Consultation

As a Health or Care Professional

I want to record a Video Consultation

So that I have a recording of the Video Consultation to refer back to

Given the Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to record the Video Consultation

Then the Video Consultation is recorded

And all participants are notified that the Video Consultation is being recorded

Given the Health or Care Professional is conducting a Video Consultation

And the Video Consultation is being recorded

When the Health or Care Professional selects to stop recording the Video Consultation

Then the recording is stopped

And all participants are notified that the Video Consultation recording has stopped

Given the Health or Care Professional has ended a Video Consultation

And the Video Consultation has been recorded

When the Health or Care Professional selects to play back the recording of the Video Consultation

Then the recording of the Video Consultation is played back

As a participant of a Video Consultation

I want to record a Video Consultation

So that I have a recording of the Video Consultation to refer back to

Given the Health or Care Professional is conducting a Video Consultation

When the participant selects to record the Video Consultation with the Health or Care Professional

Then the Video Consultation is recorded

And all participants are notified that the Video Consultation is being recorded

Given the Health or Care Professional is conducting a Video Consultation

And a participant has selected to record the Video Consultation

When the participant selects to stop recording the Video Consultation

Then the recording is stopped

And all participants are notified that the Video Consultation recording has stopped

Given the Health or Care Professional has ended a Video Consultation with a participant

And the Video Consultation has been recorded

When the participant selects to play back the recording of the Video Consultation

Then the recording of the Video Consultation is available for the participant to play back

As a participant of a Video Consultation

I want accessibility options to be provided

So that I can access information provided during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

When the participant selects to enable an accessibility option

Then the accessibility option is enabled

As a participant of a Video Consultation

I want a Video Consultation waiting room facility

So that I can join the Video Consultation and wait for the Health or Care Professional to join

Given the Health or Care Professional has shared access details for a Video Consultation

When the participant selects to join the Video Consultation

And the Health or Care Professional has not yet joined the Video Consultation

Then the participant enters a Video Consultation waiting room

And the Health or Care Professional is notified that the participant is in the Video Consultation waiting room

Given the participant is in a waiting room for a Video Consultation

When the Health or Care Professional selects to join the Video Consultation

Then the participant joins the Video Consultation from the Video Consultation waiting room

As a Health or Care Professional

I want to disable and enable Direct Messaging during a Video Consultation for participants

So that I can control whether participants can send Direct Messages during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And Direct Messaging during a Video Consultation is enabled for participants

When the Health or Care Professional selects to disable Direct Messaging

Then Direct Messaging is disabled for participants

And the participants are unable to send Direct Messages during a Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And Direct Messaging during a Video Consultation is disabled for participants

When the Health or Care Professional selects to enable Direct Messaging

Then Direct Messaging is enabled for participants

And the participants are able to send Direct Messages during a Video Consultation

As a Health or Care Professional

I want the ability to save Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

So that I can have a complete record of interactions with the Patient

Given the Health or Care Professional is permitted to save Direct Messages from a Video Consultation to a Patient’s Electronic Patient Record (EPR)

When the Health or Care Professional selects to save the Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

Then the Health or Care Professional is able to select the Direct Messages from a Video Consultation to be saved to the Patient’s Electronic Patient Record (EPR)

Given the Health or Care Professional is permitted to save Direct Messages from a Video Consultation to a Patient’s Electronic Patient Record (EPR)

And the Health or Care Professional has selected Direct Messages from a Video Consultation to be saved to the Patient’s Electronic Patient Record (EPR)

When the Health or Care Professional selects to save the selected Direct Messages from a Video Consultation to the Patient’s Electronic Patient Record (EPR)

Then the selected Direct Messages from a Video Consultation are saved to the Patient's Electronic Patient Record (EPR)

As a participant of a Group Video Consultation

I want my name to be automatically hidden

So that my name is not visible to other participants

Given the Health or Care Professional is conducting a Group Video Consultation

When a participant joins the Group Video Consultation

Then the participant’s name is automatically hidden from other participants in the Group Video Consultation

Given the Health or Care Professional is conducting a Group Video Consultation

And a participant’s name is automatically hidden from other participants of the Group Video Consultation

When a participant selects to consent to their name being displayed

Then the participant’s name is visible to other participants in the Group Video Consultation

As a participant of a Group Video Consultation

I want to create a pseudonym

So that my pseudonym is visible to other participants in the Group Video Consultation

Given the Health or Care Professional is conducting a Group Video Consultation

And a participant’s name is automatically hidden from other participants in the Group Video Consultation

When the participant selects to create a pseudonym

Then the pseudonym is created

And the participant's pseudonym is visible to other participants in the Group Video Consultation

Given the Health or Care Professional is conducting a Group Video Consultation

When a participant has created a pseudonym

Then the Health or Care Professional can also view the participant's name

As a Health or Care Professional

I want to invite additional participants to join an ongoing Video Consultation

So that additional participants can join once the Video Consultation has already started

Given the Health or Care Professional is conducting a Video Consultation

When the Health or Care Professional selects to invite additional participants to join the Video Consultation

Then the additional participants are invited to join the Video Consultation

And the additional participants can join the Video Consultation

And all participants in the Video Consultation are notified that additional participants have joined the Video Consultation

As a Health or Care Professional

I want to disable and enable the electronic sharing of files for participants during a Video Consultation

So that I can control whether participants can electronically share files

Given the Health or Care Professional is conducting a Video Consultation

And electronic file sharing during a Video Consultation is enabled for participants

When the Health or Care Professional selects to disable electronic file sharing

Then electronic file sharing is disabled for participants

And participants are unable to electronically share a file

Given the Health or Care Professional is conducting a Video Consultation

And electronic file sharing during a Video Consultation is disabled for participants

When the Health or Care Professional selects to enable electronic file sharing

Then electronic file sharing is enabled for participants

And participants are able to electronically share a file

As a Health or Care Professional

I want to disable and enable screen sharing for participants during a Video Consultation

So that I can control whether participants can share their screen

Given the Health or Care Professional is conducting a Video Consultation

And screen sharing during the Video Consultation is enabled for participants

When the Health or Care Professional selects to disable screen sharing

Then screen sharing is disabled for participants

And participants are unable to share their screen

Given the Health or Care Professional is conducting a Video Consultation

And screen sharing during the Video Consultation is disabled for participants

When the Health or Care Professional selects to enable screen sharing

Then screen sharing is enabled for participants

And the participants are able to share their screen

As a participant of a Video Consultation

I want the ability to provide feedback after a Video Consultation with a Health or Care Professional has ended

So that I can provide feedback

Given the Health or Care Professional has ended a Video Consultation

When the participant selects to provide feedback for the Video Consultation with the Health or Care Professional

Then the feedback is recorded

And the feedback is available to the Health or Care Organisation

As a Health or Care Professional

I want the ability to test audio and visual settings for Video Consultations

So that I can test audio and visual settings before a Video Consultation begins

Given the Health or Care Professional is permitted to conduct Video Consultations

When the Health or Care Professional selects to test the audio and visual settings for Video Consultations

Then the audio and visual settings are tested

Given the Health or Care Professional has shared access details for a Video Consultation with participants

When the participant selects to test the audio and visual settings for Video Consultations

Then the audio and visual settings are tested

As a Health or Care Professional

I want to have consecutive consultations using the same Video Consultation access details

So that I can hold consecutive consultations via a single Video Consultation

Given the Health or Care Professional has shared access details for a Video Consultation with multiple participants

When the Health or Care Professional has finished a consultation with one participant

Then the Health or Care Professional can conduct another consultation with another participant via the same Video Consultation without needing to end the Video Consultation

As a participant of a Video Consultation

I want to receive reminders relating to upcoming scheduled Video Consultations

So that I have up to date information regarding scheduled Video Consultations

Given the Health or Care Professional has scheduled a Video Consultation

When the participant has an upcoming Video Consultation

Then the participant receives a reminder of the upcoming Video Consultation

As a Health or Care Professional

I want to disable and enable audio during a Video Consultation

So that I can provide additional privacy for participants

Given the Health or Care Professional is conducting a Video Consultation

And audio is enabled for a participant

When the Health or Care Professional selects to disable audio for the participant

Then audio is disabled for the participant

And the participant is unable to hear audio for the Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And audio is disabled for a participant

When the Health or Care Professional selects to enable audio for the participant

Then audio is enabled for the participant

And the participant is able to hear audio for the Video Consultation

As a Health or Care Professional

I want to disable and enable video during a Video Consultation

So that I can provide additional privacy for participants

Given the Health or Care Professional is conducting a Video Consultation

And video is enabled for a participant

When the Health or Care Professional selects to disable video for the participant

Then video is disabled for the participant

And the participant is unable to see video for the Video Consultation

Given the Health or Care Professional is conducting a Video Consultation

And video is disabled for a participant

When the Health or Care Professional selects to enable video for the participant

Then video is enabled for the participant

And the participant is able to see video for the Video Consultation

As a Health or Care Professional

I want to record electronically shared files to a Patient’s Electronic Patient Record (EPR) after a Video Consultation has ended

So that I have a complete record of electronically shared files after a Video Consultation has ended

Given the Health or Care Professional has ended a Video Consultation

And a file was electronically shared during the Video Consultation

When the Health or Care Professional selects to record the electronically shared file to the Patient’s Electronic Patient Record (EPR)

Then the electronically shared file is recorded to the Patient’s Electronic Patient Record (EPR)