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Prescription Ordering - Citizen v1.0.4

Prescription Ordering - Citizen v1.0.4

Owned by Alan Gordon
29-05-2025

ID

C3

Version

1.0.4

Type

Capability

Category

Citizen services

Status

Retired

Effective Date

Dec 23, 2024

Contracting Vehicle(s)

Description

Enables Patients to request for a Repeat medication recorded in Prescribing to be issued online.

Outcomes

For a Patient:

The ability to request a further issue of a Repeat medication without having to attend the Healthcare Organisation.

For Primary Care:

Facilitating access to prescribed Repeat medication as per the treatment needs of individual Patients. Reducing the risk of transcription errors, fewer phone calls, fewer face-to-face transactions with Patients and releasing time for staff to be deployed on other tasks.

MUST Epics - Describes the minimum functionality required to deliver a Capability. Solutions MUST be successfully evaluated against each Epic and Acceptance Criteria via Capability Assessment in order to be associated with this Capability

E00327 - Patient viewing Repeat medications

As a Patient

I want to view my Repeat medications using Citizen Services

So that I can view the Repeat medications I can request to be issued

Acceptance criterion 1: view Repeat Medications

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Repeat medications

Then the Patient’s Repeat medications are displayed

And the name for each medication is displayed

And the strength for each medication is displayed

And the form for each medication is displayed

And the dose for each medication is displayed

And the date of the most recent issue for each medication is displayed

And the duration for each medication is displayed

E00327 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Utilise Provider IM1 Patient interface(s) and adhere to IM1 - Interface Mechanism Standard (Patient interface Consumer requirements)

E00327 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • Additional examples of Repeat medication information MAY include, but are not limited to:

    • The suggested date of next issue

    • Date and status of previous request to be issued (with associated free text from Citizen Services requests)

    • Whether the Repeat medication is due for review (including the expected review date where applicable)

E00328 - Patient managing requests for a Repeat medication to be issued

As a Patient

I want to manage my requests for Repeat medication to be issued using Citizen Services

So that I can manage requests for my Repeat medications to be issued

Acceptance criterion 1: create a request for a Repeat medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to request for a Repeat medication to be issued

And the Patient does not have any existing pre-authorised issues outstanding for the Repeat medication

Then the request is created

Acceptance criterion 2: view outstanding requests for Repeat medications to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view outstanding requests for Repeat medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for a Repeat medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to cancel a request for a Repeat medication to be issued

Then the request is cancelled

E00328 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Utilise Provider IM1 Patient interface(s) and adhere to IM1 - Interface Mechanism Standard (Patient interface Consumer requirements)

E00328 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • For further information on enabling the Prescription Ordering Citizen Service see manage Prescription Ordering Citizen Service access for a Patient and the Practice in the Patient Information Maintenance - GP Capability

  • Patient MAY be informed of Prescription collection approach upon submission of their request:

    • Notified that the requested Prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the Prescription will need to be collected (if Patient is not participating in EPS)

E00109 - submit Management Information (MI) data to the Authority

As a Health or Care Professional

I want Management Information (MI) data to be sent to the Authority on behalf of my Healthcare Organisation

So that aggregated counts of information can be submitted to the Authority to enable monitoring

Acceptance criterion 1: create Management Information (MI) data for submission

Given there is Management Information (MI) data to be submitted by the Solution

When the creation of the Management Information (MI) data file is triggered

Then the Management Information (MI) data file is created

E00109 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Management Information (MI) Reporting Standard 

MAY Epics - Describes additional functionality associated with the Capability. Suppliers should consider all MAY Epics as part of their User Research. Suppliers can choose to map their Solutions to these Epics and they will be evaluated via Capability Assessment. Contracting Authorities or purchasing organisations may require these Epics as product qualification or requirements criteria

E00329 - Proxy viewing a Patient’s Repeat medications

As a Proxy

I want to view the Patient’s Repeat medications using Citizen Services

So that I can view the Patient’s Repeat medications I can request to be issued

Acceptance criterion 1: Proxy viewing a Patient’s Repeat Medications

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s Repeat medications

Then the Patient’s Repeat medications are displayed

And the name for each medication is displayed

And the strength for each medication is displayed

And the form for each medication is displayed

And the dose for each medication is displayed

And the date of the most recent issue for each medication is displayed

And the duration for each medication is displayed

E00329 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • Additional examples of Repeat medication information MAY include, but are not limited to:

    • The suggested date of next issue

    • Date and status of previous request to be issued (with associated free text from Citizen Services requests)

    • Whether the Repeat medication is due for review (including the expected review date where applicable)

E00330 - Proxy managing requests for a Patient’s Repeat medication to be issued

As a Proxy

I want to manage requests for a Patient’s Repeat medication to be issued using Citizen Services

So that I can manage requests for a Patient’s Repeat medications to be issued

Acceptance criterion 1: create a request for a Repeat medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to request for a Patient’s Repeat medication to be issued

And the Patient does not have any existing pre-authorised issues outstanding for the Repeat medication

Then the request is created

Acceptance criterion 2: view outstanding requests for Repeat medications to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view outstanding requests for a Patient’s Repeat medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for a Repeat medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to cancel a request for a Patient’s Repeat medication to be issued

Then the request is cancelled

E00330 - Supporting Information

  • Further information on creating Repeat medication can be found in the Prescribing Capability

  • Proxy MAY be informed of Prescription collection approach upon submission of their request:

    • Notified that the requested Prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the Prescription will need to be collected (if Patient is not participating in EPS)

E00331 - add free text information to a request for a Repeat medication to be issued

As a Citizen

I want to add free text information to a request for a Repeat medication to be issued

So that I can provide free text information to support the request

Acceptance criterion 1: add free text information when requesting a Repeat Medication be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to request for a Repeat medication to be issued

Then free text information can be recorded

E00331 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00332 - add free text information when cancelling a request for a Repeat medication to be issued

As a Citizen

I want to add free text information when cancelling a request for a Repeat medication to be issued

So that I can provide free text information to support the cancellation

Acceptance criterion 1: add free text information when cancelling a request for a Repeat medication to be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to cancel a request for a Repeat medication to be issued

Then free text information can be recorded

E00332 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00333 - Patient viewing Acute medications

As a Patient

I want to view my Acute medications using Citizen Services

So that I can view the Acute medications I can request to be issued

Acceptance criterion 1: view Acute medications

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Acute medications

Then the Patient’s Acute medications are displayed

E00334 - Patient managing requests for an Acute medication to be issued

As a Patient

I want to manage my requests for Acute medication to be issued using Citizen Services

So that I can manage requests for my Acute medications to be issued

Acceptance criterion 1: create a request for an Acute medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to request for an Acute medication to be issued

Then the request is created

Acceptance criterion 2: view outstanding requests for Acute medications to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view outstanding requests for Acute medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for an Acute medication to be issued

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to cancel a request for an Acute medication to be issued

Then the request is cancelled

E00334 - Supporting Information

  • Further information on creating Acute medication can be found in the Prescribing Capability

  • For further information on enabling the Acute medication - Prescription Ordering Citizen Service see manage Prescription Ordering Citizen Service access for a Patient and the Practice and manage Acute Prescription Request Citizen Service for a Patient and the Practice in the Patient Information Maintenance - GP Capability

  • Patient MAY be informed of Prescription collection approach upon submission of their request:

    • Notified that the requested Prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the Prescription will need to be collected (if Patient is not participating in EPS)

E00335 - Proxy viewing Patient’s Acute medications

As a Proxy

I want to view the Patient’s Acute medications using Citizen Services

So that I can view the Patient’s Acute medications I can request to be issued

Acceptance criterion 1: Proxy viewing a Patient’s Acute medications

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s Acute medications

Then the Patient’s Acute medications are displayed

E00336 - Proxy managing requests for a Patient’s Acute medication to be issued

As a Proxy

I want to manage requests for a Patient’s Acute medication to be issued using Citizen Services

So that I can manage requests for a Patient’s Acute medications to be issued

Acceptance criterion 1: create a request for an Acute medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to request for a Patient’s Acute medication to be issued

Then the request is created

Acceptance criterion 2: view outstanding requests for Acute medications to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view outstanding requests for a Patient’s Acute medications to be issued

Then the outstanding requests are displayed

Acceptance criterion 3: cancel an outstanding request for an Acute medication to be issued

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to cancel a request for a Patient’s Acute medication to be issued

Then the request is cancelled

E00336 - Supporting Information

  • Further information on creating Acute medication can be found in the Prescribing Capability

  • For further information on enabling the Acute medication - Prescription Ordering Citizen Service see manage Prescription Ordering Citizen Service access for a Proxy and manage Acute Prescription Request Citizen Service for a Proxy in the Patient Information Maintenance - GP Capability

  • Proxy MAY be informed of Prescription collection approach upon submission of their request:

    • Notified that the requested Prescription will be sent to the Patient's Electronic Prescription Service (EPS) Nominated Pharmacy (if Patient is participating in EPS)

    • Notified that the Prescription will need to be collected (if Patient is not participating in EPS)

E00337 - add free text information to a request for an Acute medication to be issued

As a Citizen

I want to add free text information to a request for an Acute medication to be issued

So that I can provide free text information to support the request

Acceptance criterion 1: add free text information when requesting an Acute medication be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to request for an Acute medication to be issued

Then free text information can be recorded

E00337 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00338 - add free text information when cancelling a request for an Acute medication to be issued

As a Citizen

I want to add free text information when cancelling a request for an Acute medication to be issued

So that I can provide free text information to support the cancellation

Acceptance criterion 1: add free text information when cancelling a request for an Acute medication to be issued

Given the Citizen is enabled for the Prescription Ordering Citizen Service

When the Citizen selects to cancel a request for an Acute medication to be issued

Then free text information can be recorded

E00338 - Supporting Information

  • Free text information MAY refer to either an individual medication item being requested or to the whole request (where multiple items can be requested at once)

E00339 - view additional medication information

As a Citizen

I want to view additional information about medication

So that I can understand how to use it and the implications of doing so

Acceptance criterion 1: view additional medication information

Given the Citizen is logged into Citizen Services

When the Citizen selects to view additional medication information

Then information about how to use the medication is displayed

And information about the implications of using the medication is displayed

E00339 - Supporting Information

  • Additional medication information MAY include, but is not limited to:

    • Significant side-effects

    • Cautions

    • Indications

    • Contraindications

    • Interactions

    • Active ingredients

E00340 - Patient managing Electronic Prescription Service (EPS) Nominated Pharmacy

As a Patient 

I want to manage my Electronic Prescription Service (EPS) Nominated Pharmacy using Citizen Services

So that my EPS Prescriptions are sent to the Pharmacy of my choice

Acceptance criterion 1: record EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to record their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is recorded

Acceptance criterion 2: view the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is displayed

Acceptance criterion 3: amend the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to amend their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is amended

Acceptance criterion 4: delete the EPS Nominated Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to delete their EPS Nominated Pharmacy

Then the EPS Nominated Pharmacy is deleted

E00340 - Supporting Information

Solutions MUST comply with the following when implementing this Epic:

  • Patients to be able to select an EPS Nominated Pharmacy from a list of all pharmacies participating in the Electronic Prescription Service (EPS)

E00340 - Supporting Information

  • Further information on Electronic Prescription Service (EPS) Nominated Pharmacies can be found in the Electronic Prescription Service (EPS) - Prescribing Standard

  • Solution MAY confirm any selection or changes of the Patient’s EPS Nominated Pharmacy using the Patient’s preferred Verified Contact Details

E00341 - Proxy managing Patient’s Electronic Prescription Service (EPS) Nominated Pharmacy

As a Proxy

I want to manage the Patient’s Electronic Prescription Service (EPS) Nominated Pharmacy using Citizen Services

So that the Patient’s EPS Prescriptions are sent to the Pharmacy of their choice

Acceptance criterion 1: Proxy records the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to record an EPS Nominated Pharmacy for a Patient

Then the Patient’s EPS Nominated Pharmacy is recorded

Acceptance criterion 2: Proxy views the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is displayed

Acceptance criterion 3: Proxy amends the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to amend the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is amended

Acceptance criterion 4: Proxy deletes the Patient’s EPS Nominated Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to delete the Patient’s EPS Nominated Pharmacy

Then the Patient’s EPS Nominated Pharmacy is deleted

E00341 - Supporting Information

Solutions MUST comply with the following when implementing this Epic:

  • Proxies to be able to select an EPS Nominated Pharmacy from a list of all pharmacies participating in the Electronic Prescription Service (EPS)

E00341 - Supporting Information

  • Further information on Electronic Prescription Service (EPS) Nominated Pharmacies can be found in the Electronic Prescription Service (EPS) - Prescribing Standard

  • Solution MAY confirm any selection or changes of the Patient’s EPS Nominated Pharmacy using the Patient’s preferred Verified Contact Details

E00342 - Patient managing Preferred Pharmacy

As a Patient

I want to manage my Preferred Pharmacy using Citizen Services

So that I can record where I prefer to collect my paper Prescriptions

Acceptance criterion 1: record a Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to record their Preferred Pharmacy

Then a Preferred Pharmacy is recorded

Acceptance criterion 2: view the Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to view their Preferred Pharmacy

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: amend the Preferred Pharmacy

Given the Patient is enabled for the Prescription Ordering Citizen Service

When the Patient selects to amend their Preferred Pharmacy

Then the Preferred Pharmacy is amended

E00342 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Option to manage the Preferred Pharmacy will only be available if the Patient is NOT participating in the Electronic Prescription Service (EPS)

E00342 - Supporting Information

  • For further information on recording a Patient’s Preferred Pharmacy, see manage Patient's Preferred Pharmacy in the Prescribing Capability

E00343 - Proxy managing Patient’s Preferred Pharmacy

As a Proxy

I want to manage the Preferred Pharmacy for a Patient using Citizen Services

So that I can record where the Patient prefers to collect their paper Prescriptions

Acceptance criterion 1: Proxy records a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to record the Preferred Pharmacy for a Patient

Then a Preferred Pharmacy is recorded

Acceptance criterion 2: Proxy views a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to view the Preferred Pharmacy for a Patient

Then the Preferred Pharmacy is displayed

Acceptance criterion 3: Proxy amends a Patient’s Preferred Pharmacy

Given the Proxy is enabled for the Prescription Ordering Citizen Service

When the Proxy selects to amend the Preferred Pharmacy for a Patient

Then the Preferred Pharmacy is amended

E00343 - Additional Implementation Details

Solutions MUST comply with the following when implementing this Epic:

  • Option to manage the Patient’s Preferred Pharmacy will only be available if the Patient is NOT participating in the Electronic Prescription Service (EPS)

E00343 - Supporting Information

  • For further information on recording a Patient’s Preferred Pharmacy, see manage Patient's Preferred Pharmacy in the Prescribing Capability

E00310 - display a Healthcare Organisation configured Welcome Message in Citizen Services

As a Health or Care Professional

I want a Welcome Message configured by the Healthcare Organisation to be displayed to Citizens

So that a Welcome Message is displayed to Citizens accessing a Citizen Service

Acceptance criterion 1: display a Welcome Message

Given the Citizen is enabled for Citizen Services

When the Citizen has logged into Citizen Services

Then a Welcome Message configured by the Healthcare Organisation is displayed

E00310 - Supporting Information

  • For Healthcare Organisation configuring Welcome Message for Citizen Services, see configure Welcome Message for Citizen Services in the Patient Information Maintenance - GP Capability

  • Further information on Citizen Services can be found in the Citizen Services Implementation Guidance

E00311 - view the Healthcare Organisation’s details

As a Citizen

I want to view the Healthcare Organisation’s details

So that I can view information about the Healthcare Organisation

Acceptance criterion 1: view Healthcare Organisation’s details

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view the Healthcare Organisation’s details

Then the Healthcare Organisation’s details are displayed

E00311 - Supporting Information

  • Healthcare Organisation’s details MAY include, but are not limited to:

    • Healthcare Organisation’s name

    • Healthcare Organisation’s address

    • Telephone number

E00312 - view my Citizen Services configuration

As a Citizen

I want to view my Citizen Services configuration

So that I can view which Citizen Services are configured for me to access

Acceptance criterion 1: view Service configuration

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view their Citizen Services configuration

Then the Citizen Services configuration is displayed

E00312 - Supporting Information

  • Where Proxy access is supported, this MAY include displaying the Citizen Services configuration for each Proxy

E00313 - request to amend my Citizen Service Access

As a Citizen

I want to submit a request to amend my Citizen Service Access

So that I can request changes to the Citizen Services I have access to

Acceptance criterion 1: request to amend Citizen Service Access

Given the Citizen is enabled for Citizen Services

When the Citizen submits a request to amend their Citizen Service Access

Then the Citizen’s request is submitted to the Healthcare Organisation

E00313 - Supporting Information

  • Further information can be found in the Patient Information Maintenance - GP Capability

  • Further information on Citizen Services can be found in the Citizen Services Implementation Guidance

E00314 - Patient viewing Demographic Information held by the Healthcare Organisation

As a Patient

I want to view my Demographic Information held by the Healthcare Organisation

So that I can ensure my Demographic Information is up to date

Acceptance criterion 1: view Patient Demographic Information

Given the Patient is enabled for Citizen Services

When the Patient selects to view their Demographic Information

Then the Patient's Demographic Information is displayed

E00314 - Supporting Information

  • The Patient’s Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • NHS Number

    • Address

    • Contact Details

E00315 - Proxy viewing Patient’s Demographic Information held by the Healthcare Organisation

As a Proxy

I want to view the Patient’s Demographic Information held by the Healthcare Organisation

So that I can ensure the Patient’s Demographic Information is up to date

Acceptance criterion 1: view Patient’s Demographic information

Given the Proxy is enabled for Citizen Services

When the Proxy selects to view the Patient’s Demographic Information

Then the Patient's Demographic Information is displayed

E00315 - Supporting Information

  • The Patient’s Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • NHS Number

    • Address

    • Contact Details

E00316 - Patient request to update Demographic Information

As a Patient

I want to request to update my Demographic Information via Citizen Services

So that my Demographic Information can be updated by my Healthcare Organisation

Acceptance criterion 1: request update to Patient Demographic Information

Given the Patient is enabled for Citizen Services

When the Patient selects to request an update to their Demographic Information

Then the Patient’s request is submitted to the Healthcare Organisation

E00316 - Supporting Information

  • Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • Address

    • Contact Details

  • Further information on updating Patient Demographic Information can be found in the Patient Information Maintenance - GP Capability

E00317 - Proxy request to update Patient’s Demographic Information

As a Proxy

I want to request updates to the Patient’s Demographic Information via Citizen Services

So that the Patient’s Demographic Information can be updated by their Healthcare Organisation

Acceptance criterion 1: request update to Patient Demographic Information by the Proxy

Given the Proxy is enabled for Citizen Services

When the Proxy selects to request an update to the Patient’s Demographic Information

Then the request is submitted to the Healthcare Organisation

E00317 - Supporting Information

  • Demographic Information MAY include, but is not limited to:

    • Title

    • Forename

    • Family name

    • Date of birth

    • Address

    • Contact Details

  • Further information on updating Patient Demographic Information can be found in the Patient Information Maintenance - GP Capability

E00318 - Citizen viewing Citizen Services usage information

As a Citizen

I want to view my Citizen Services usage information

So that I can view information relating to my use of Citizen Services

Acceptance criterion 1: view Citizen Services usage information

Given the Citizen is enabled for Citizen Services

When the Citizen selects to view their Citizen Service usage information

Then information relating to the Citizen’s use of Citizen Service is displayed

E00318 - Supporting Information

  • Citizen Service usage information MAY include, but is not limited to:

    • Usage of Citizen Services including detail of the Service and/or Record Access Level

    • Account Linkage

    • Previous usage of Citizen Services, including detail of the Service and/or Record Access Level

    • Current and historic Audit Trail information

    • Which Proxies have accessed Citizen Services for the Patient

  • Further information on Citizen Services can be found in the Citizen Services Implementation Guidance

E00319 - Verified User Account (VUA) credentials reminder

As a Citizen

I want to receive a reminder of my Verified User Account (VUA) credentials

So that I can view my VUA credentials

Acceptance criterion 1: reminder of Verified User Account (VUA) credentials

Given the Citizen is enabled for Citizen Services

When the Citizen selects to be reminded of their Verified User Account (VUA) credentials

Then the Citizen can view the Practice ODS Code

And the Citizen can view the Verified User Account ID

And the Citizen can view the Verified User Account Linkage Key

E00319 - Supporting Information

  • Methods of reminding Citizens of their Verified User Account (VUA) credentials MAY include, but are not limited to:

    • SMS

    • On screen display

E00320 - request Verified User Account (VUA) Linkage Key reset

As a Citizen

I want to request a Verified User Account (VUA) Linkage Key reset

So that my Verified User Account (VUA) Linkage Key is set to inactive

Acceptance criterion 1: reset the Verified User Account (VUA) Linkage Key reset

Given the Citizen is enabled for Citizen Services

When the Citizen requests a Verified User Account (VUA) Linkage Key reset

Then the Verified User Account (VUA) Linkage Key reset request is sent

E00320 - Supporting Information

  • For further information on enabling Verified User Account (VUA) Linkage Key resets, see manage Citizen Service Access for a Patient in the Patient Information Maintenance - GP Capability

  • Further information on Citizen Services can be found in the Citizen Services Implementation Guidance

Roadmap

Items on the Roadmap which impact or relate to this Capability